Production Support Engineer

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.  Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.  

A Hybrid working model

We have embraced a hybrid working model, which allows our employees to split their time between the office and other locations. The expectation is that working life at Hogarth will involve working from the office for an average of 4 days per week for most people . Please speak to the Talent Acquisition team to find out more information.

What does a Production Support Engineer do at Hogarth?

As a Production Support Engineer, you will provide first class support to the production users, maintaining and troubleshooting workstations and systems as required, with the aim of providing a stable and fully functioning production environment, either onsite or remotely. You will also be involved in the implementation of new production environments, from workstations to new studios within EMEA.  You will play a key part in assessing new technologies to help optimise our end-to-end production workflow.

The role will be required to work on a flexible rota, being available from 9am to 6pm weekdays, including telephone support and regular onsite support at weekends and for other out of hours production work, including any On Call / Rota system that is required.

Reporting lines and key stakeholders

This role reports to the Production Technology Manager.

You will work closely with all print, digital and moving image teams.

Responsibilities:

• Downloading latest application and software updates and storing these on IT Admin share
• Creation of application/plugin packages via JAMF Composer and Smart Deploy software management systems. 
• Testing applications on Mac OS, Windows and Linux to confirm they work as expected.
• Patching software against security vulnerabilities and documenting.
• Scripting pre or post installation scripts where necessary for packages. 
• Working with System and JAMF Pro admins, to upload and set scope of deployment of packages to Windows and Mac OS systems.
• Liaising with production to allow for end user testing when possible/required. 
• Documentation of processes on Hogarth Wiki.
• Raising CAB tickets were applicable.
• Liaise with global Engineers to ensure versions are kept aligned across offices.

Requirements

• Strong knowledge of software licensing models, including hosting on both physical and virtual machines.
• Previous experience in a Post Production environment.
• Good working knowledge of Mac OS and Windows, Linux desirable.
• Previous experience with JAMF Pro and Smart Deploy including how packages are scoped for deployment.
• Familiarity of licence types – node locked, perpetual and floating licences. Including knowledge of RLM and other proprietary licence software. 
• Knowledge of applications and plugins used by Hogarth Production – Adobe Creative Suite, Maxon Cinema4D, The Foundry Nuke, Autodesk Maya, Mudbox and Flame, Side FX Houdini, Blackmagic DaVinci Resolve.
• Knowledge of plugins for above software applications, including but not limited to – Red Giant Complete, Redshift 3D, Arnold Renderer, Keentools Geotracker, NeatVideo, Boris FX Sapphire, Continuum and Mocha Pro, Insydium X-Particles, Chaos Group V-Ray. 
• Knowledge of scripting in BASH desirable. 
• Good technical understanding of production workflows for print, digital and moving image.

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