Production Support Engineer

10 Months ago • 3 Years +

Devops

Job Description

This role involves providing production support for Market Data projects within an international investment bank undergoing significant IT system enhancements. Responsibilities include pre-release and post-deployment verifications, integration with Rundeck and OpsRamp, server configuration, managing service accounts, troubleshooting production issues, implementing infrastructure improvements, and documenting operational procedures. The ideal candidate will have a methodical approach to problem-solving, strong communication skills, and experience with job automation tools, relational databases, and Linux environments.

Good To Have:

Python scripting

Must Have:

3+ years in Support roles
Proficient in Linux
Relational DB & SQL knowledge
Job automation tools (cron, etc.)
Release packaging & deployment
ServiceNow/Jira experience
Good communication skills
Problem-solving & incident mgmt

Add these skills to join the top 1% applicants for this job

shell

jira

python

sql

linux

ansible

communication

software-development-lifecycle-sdlc

Project description

An international Investment Bank is enhancing its IT systems by introducing new technology and integrating with new third-party providers. The engineer will be providing their support for Market Data projects.

Responsibilities

Implementing pre-release and post-deployment verifications

Integrating with Rundeck for deployment

Implementing application control solutions (start/stop scripts)

Integrating with monitoring solutions (OpsRamp)

Requesting and setting up of new servers

Configuring authentication, Service Accounts, etc.

Following up on production incidents and problem tickets

Troubleshooting market data production issues.

Recommending and implementing infrastructure improvements.

Skills

Must have

3+ years of experience in Support roles

Proficient in Linux environment: command line, standard file editing/searching/manipulation, shell scripting, etc.

Working knowledge of relational databases and SQL: understanding of tables, views, indexes; how to query and modify data; query performance/optimization

Working experience with job automation tools such as cron, Tidal, Autosys, Control-M, etc.

Familiarity with release packaging and deployment: Rundeck, Ansible, etc.

Experience with Service Now, Jira Service Desk or similar tools

Good communication skills, able to: express concerns/risks, document and communicate corrective and preventative action plans to stakeholders, etc.

Methodical approach to problem solving and incident management

Able to define and document operational procedures and runbooks

Understanding of SDLC and Agile.

Nice to have

Knowledge of Python scripting