Production Support Engineer

10 Months ago • 3 Years +

Devops

Job Description

An international Investment Bank is seeking a Senior Production Support Engineer to support their Market Data projects. Responsibilities include implementing pre-release and post-deployment verifications, integrating with Rundeck and OpsRamp, setting up new servers, configuring authentication, troubleshooting production issues, and recommending infrastructure improvements. The ideal candidate will have 3+ years of experience in support roles, strong Linux skills, experience with relational databases and SQL, and familiarity with job automation and deployment tools. A methodical approach to problem-solving and excellent communication skills are essential.

Good To Have:

Python scripting

Must Have:

3+ years in Support roles
Proficient in Linux
Relational Databases & SQL knowledge
Job automation tools (cron, etc.)
Rundeck/Ansible experience
ServiceNow/Jira experience
Good communication skills
Problem-solving & incident management

Add these skills to join the top 1% applicants for this job

shell

jira

python

sql

linux

ansible

communication

software-development-lifecycle-sdlc

Project description

An international Investment Bank is enhancing its IT systems by introducing new technology and integrating with new third-party providers. The engineer will be providing their support for Market Data projects.

Responsibilities

Implementing pre-release and post-deployment verifications

Integrating with Rundeck for deployment

Implementing application control solutions (start/stop scripts)

Integrating with monitoring solutions (OpsRamp)

Requesting and setting up of new servers

Configuring authentication, Service Accounts, etc.

Following up on production incidents and problem tickets

Troubleshooting market data production issues.

Recommending and implementing infrastructure improvements.

Skills

Must have

3+ years of experience in Support roles

Proficient in Linux environment: command line, standard file editing/searching/manipulation, shell scripting, etc.

Working knowledge of relational databases and SQL: understanding of tables, views, indexes; how to query and modify data; query performance/optimization

Working experience with job automation tools such as cron, Tidal, Autosys, Control-M, etc.

Familiarity with release packaging and deployment: Rundeck, Ansible, etc.

Experience with Service Now, Jira Service Desk or similar tools

Good communication skills, able to: express concerns/risks, document and communicate corrective and preventative action plans to stakeholders, etc.

Methodical approach to problem solving and incident management

Able to define and document operational procedures and runbooks

Understanding of SDLC and Agile.

Nice to have

Knowledge of Python scripting