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Production Support Technician

1 Month ago • Upto 6 Years • Administrative

Job Summary

Job Description

The Production Support Technician role at Keywords Studios involves setting up and maintaining workstations, hardware, and inventory. Responsibilities include diagnosing and troubleshooting equipment issues, deploying software updates (builds, firmware, OS, images) to various platforms, assisting with floor planning and hardware allocation, and providing technical support. The role requires strong problem-solving skills, the ability to work independently and as part of a team, and adherence to established processes. Candidates should have basic PC/Windows troubleshooting and networking knowledge and a willingness to learn new platforms. The position is on-site in Gurugram, India, and requires flexibility with working hours, including evenings and weekends.
Must have:
  • PC/Windows troubleshooting
  • Basic networking knowledge
  • Build installation & troubleshooting
  • Hardware setup & maintenance
  • Software deployment & updates
  • Problem-solving skills
  • Technical documentation
  • Teamwork & collaboration
Good to have:
  • Experience with mobile platforms
  • Experience with platforms other than PC
Perks:
  • Free Cab Facility
  • Mediclaim cover
  • Subsidized meals

Job Details

Description

Company Introduction:

Keywords Studios, established in Dublin in 1998, now has 73+ studios across Europe, North and South America and Asia with 13,000+ employee strength located across 5 continents and 23 countries. The company provides a complete outsourced game art, engineering, testing, audio and localization service for all Console, PC, Handheld and Mobile content, to many of the biggest names in games and interactive entertainment, working on thousands of titles including many of the best-selling titles of the past few years.

Keywords Studios is comprised of many individual brands, all with something unique to offer our clients. The studios are integrated into the Group by Service Line and use the operating systems and tools deployed by those services lines to ensure people and projects can operate across studios and across geographies.

For more info please refer to https://www.keywordsstudios.com/

Roles & Responsibilities

  • Setup workstations, Connect and set up hardware
  • Maintain Inventory sheet
  • Maintain an organized operation floor and storage room
  • Diagnose and treat broken equipment
  • Initial setup of hardware
  • Responsible of the deployment and update of builds, firmware, OS and images to platforms, PCs and mobile devices
  • Assist with floor planning and hardware & device allocation
  • Provide technical support and troubleshooting expertise
  • Follow every process established in the department
  • Write various technical documents and maintain them up to date
  • Initiating research projects to expand and consolidate our department knowledge

Requirements

Skill Set :

  • Entry-level position - Candidates with 0-6 months of experience are encouraged to apply.
  • Basic to Intermediate PC/Windows Installation and Troubleshooting skills
  • Basic to intermediate networking knowledge and related presence of mind
  • Basic understanding of build installation and related troubleshooting on Windows and Mobile
  • Existing exposure to platforms other than the PC (not mandatory but good to have)
  • Willingness to learn platforms other than the PC

Soft Skill:

• Ability and aptitude to learn
• Ability to analyze problems, recommend and implement effective solutions
• Ability to multi-task
• Ability to work effectively and decisively under pressure
• Ability to work on own initiative and monitor own workload
• Ability to work with strict deadlines
• Being able to experiment and use trial and error
• Complies with the security and confidentiality policy set by the company and ensures all team members comply to policies
• Flexibility and availability of work hours, including evening, night and weekend.
• Follows correct process or clearly communicates on any necessary deviations
• Highly organized with the ability to prioritize tasks
• Must possess ‘can-do’ attitude
• Strong self-motivation, reliable and flexible team player

Role Information: IN

Location: Asia Pacific

Studio: Location: Keywords India

Area of Work: QA Testing Services

Service: Globalize

Employment Type: Permanent

Working Pattern: In-Office 

Benefits

  • Free Cab Facility within Hiring Zones
  • Mediclaim cover for Self & Family
  • Lunch / Dinner provided at subsidized rates.

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About The Company

At Keywords, we deliver clients the benefits of the strengthened Engage service line, combining our Player Support and Marketing offerings.

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