Production Technology Engineer

A Hybrid working model

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

What does an IT analyst do at Hogarth?

The IT Analyst will be responsible for providing on-site technical support to employees, ensuring the smooth operation of hardware, software, and network services within the local office. This role plays a key part in maintaining business continuity by addressing user issues efficiently and supporting the implementation of global IT initiatives. The analyst will serve as a liaison between local users and regional or global IT teams, ensuring alignment with corporate standards and best practices. Additionally, this position is responsible for enforcing compliance with internal IT policies, managing technical assets, and contributing to a secure and efficient work environment. A strong service mindset, technical troubleshooting skills, and the ability to work independently are essential.

Key Responsibilities

• Provide on-site IT support to employees, including troubleshooting hardware, software, and network issues.
• Ensure timely resolution of technical incidents and service requests, maintaining high levels of user satisfaction.
• Install, configure, and maintain workstations, printers, mobile devices, and IT peripherals.
• Coordinate with regional and global IT teams to implement corporate standards, system updates, and security protocols.
• Enforce compliance with corporate IT policies and procedures, including data protection, equipment use, and access controls.
• Support the rollout of global initiatives such as new tools, systems, or process improvements.
• Maintain accurate records of incidents, equipment inventory, and software licenses.
• Train and guide users on corporate tools and IT best practices when needed.

Requirements

• 2–4 years of experience in IT support or help desk roles.
• Proficiency in Windows OS, Office 365, Active Directory, remote desktop tools, and basic networking.
• Experience with IT asset management, ticketing systems (e.g., ServiceNow, Jira, Freshservice), and user administration.
• Basic knowledge of ITIL framework is a plus.
• Intermediate to advanced English level (spoken and written) for coordination with global teams.
• Strong understanding of corporate IT compliance, data security policies, and internal controls.
• Ability to manage priorities independently and work under pressure.

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Our Hogarth Values:

Hands on

No egos here. Just a shared drive to roll up our sleeves and make great things happen. Every project--big or small, gets our full energy because we believe in doing things right. Every single time. It's how we deliver real results without cutting corners.

Honesty

We are real and authentic – with each other and in our work. Honest, direct communication builds the trust we need to collaborate, grow, and make meaningful things together. It’s not always easy but it’s always worth it.

Heart & Soul

We bring heart to everything we make. Passion, pride and relentless drive push us beyond “good enough” ––because we care deeply about our craft, and we’re always chasing better. We love what we do, and it shows.

Happy Family

Creating a space where everyone feels valued--even when opinions differ, makes this a supportive and inclusive environment for our people. We embrace our differences, celebrate our wins together, and never lose our sense of humor.

Hungry

Curiosity keeps us hungry. We question, experiment, and always seek out what's next. We never settle, and we never stop learning.

Inclusion and Impact

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Please contact careers@hogarth.com if you need the job advert or form in another format.

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