Professional Services Engineer
Job Summary
Job Description
The Professional Services Engineer (PSE) at Forescout Technologies deploys and operates Forescout solutions in customer environments. Responsibilities include deploying, configuring, optimizing, operating, and troubleshooting Forescout solutions, providing on-site/remote training to customers, proactively identifying and addressing issues, assisting with implementation plans and network designs, leading meetings, collaborating with internal teams (support, product management, R&D, marketing, sales), identifying new service opportunities, and staying updated on product capabilities. The role requires strong network troubleshooting and configuration skills, knowledge of TCP/IP and enterprise network protocols, experience with Linux OS and virtualization, data analysis abilities, familiarity with industry security standards, and excellent communication skills. Domestic and international travel is required.
Must have:
- Network troubleshooting & configuration
- TCP/IP & enterprise network protocols
- Linux OS & virtualization experience
- Data analysis & problem-solving
- Excellent communication skills
- 5+ years professional services experience
Good to have:
- Forescout solutions experience
- Forescout certifications (FSCA/FSCE)
- Federal government environment experience
- Bi-lingual (English/another language)
- Security certifications (CISSP, SSCP, GIAC)
10 skills required
Job Details
What We Do
Managing Cyber Risk Together – As the world becomes increasingly connected, the demand for cybersecurity solutions has never increaser. Forescout stands at the forefront of this critical need, delivering automated cybersecurity that ensures continuous alignment between our customers’ security frameworks and their evolving digital environments. Our platform protects all asset types, including IT, IoT, OT, and IoMT, helping organizations navigate and secure the complexities of the modern connected world.
Join us in securing the world. We seek resourceful, driven individuals to collaborate as one team, delivering exceptional customer experiences. We’re passionate about tackling the toughest security challenges and staying ahead with innovative solutions. Here, every idea is valued, and visionaries are welcomed. Bring your unique perspective and help shape the future of cybersecurity with us.
What You Will Do
Professional Services Engineer (PSE) position at Forescout Technologies offers the opportunity to deploy and operate Forescout solutions in real-world customer environments. The APSE will deploy, configure, optimize, operate, and troubleshoot the Forescout solutions as well as provide on the job training to customers onsite or remotely.
This role is primarily remote with some onsite customer engagement, will report to the Professional Services Manager.
- Provide on-site and off-site Forescout professional services to customers including; configuration, health checks, optimization, troubleshooting and upgrade planning.
- Proactively identify and prioritize issues on behalf of the customer, communicate and explain issues to customer verbally or in writing, develop plans to address issues, get approval for plans, and drive plans to successful completion
- Assist customer business units with their Forescout implementation plans and network designs
- Coordinate and lead meetings and provide written summaries.
- Collaborate with customer support, product management, R&D, marketing and sales regarding deployment techniques, feature requests, product issues and sentiment
- Identify and recommend new customer service opportunities to Sales and/or customer
- Stay abreast of product capabilities, configurations and integrations via training/lab work
What You Will Bring To Forescout
- Experience in network troubleshooting and configuration (tcpdump, Wireshark, etc.)
- Knowledge of TCP/IP and enterprise network protocols (LDAP, DNS, SMTP, SNMP, DHCP, and authentication protocols)
- Network equipment configuration (Switch, Router, Firewall)
- Linux O/S (Ubuntu and CentOS) installation, security configuration, and management
- Working knowledge of Linux/UNIX operating systems
- Virtualization environments for both desktop and server deployments
- Ability to gather, analyze, and interpret data to efficiently and effectively take action.
- Working knowledge of industry security standards, procedures and technologies
- Demonstrated excellent oral and written communications, including presentation skills for audiences of varying levels of technical understanding
- Ability to constructively handle and address customer concerns through explanation or management escalation
- Ability to travel domestically and internationally.
- A self-motivated individual with a ‘can do’ attitude.
- Ability to work independently in a mix of workplace environments including large enterprise, commercial, and military/government agency customers.
- Hands-on experience with Forescout solutions a bonus.
- Current Forescout Certifications (FSCA and/or FSCE) or willing to work towards these.
- Experience in federal government environments (preferred)
- Bi-lingual (English/Another) (preferred)
Required experience:
- Bachelor’s degree in Computer Science, Engineering
- 5+years of technical professional services experience in a customer-facing role
- Experience installing, managing and supporting production network and computer security systems comprised of multiple technologies
- Security certification such as CISSP, SSCP or GIAC (preferred)
- Experience / certifications in multiple leading IT security, network, and/or IoT
What Forescout Offers You
Our visionary leadership team fosters an environment that encourages professional growth and development. We champion a diverse and inclusive culture that cultivates collaboration and innovation, where our team can make a global impact on security while working with industry-leading technology. We take pride in offering a competitive total compensation package. If you have a strong work ethic, are visible and lean in, you will be recognised. We are in growth mode and there is a ton of opportunity at Forescout. Apply now to find out more!
More About Forescout
Forescout Technologies, Inc., a global cybersecurity leader, continuously identifies, protects and helps ensure the compliance of all managed and unmanaged cyber assets – IT, IoT, IoMT and OT. For more than 20 years, Fortune 100 organisations and government agencies have trusted Forescout to provide vendor-agnostic, automated cybersecurity at scale.
The Forescout Platform delivers comprehensive capabilities for network security, risk and exposure management, and threat detection and response. With seamless context sharing and workflow orchestration via ecosystem partners, it enables customers to more effectively manage cyber risk and mitigate threats. Learn more at www.Forescout.com.
Our Mission
To continuously identify, protect, and ensure the compliance of all cyber assets across the modern organisation.
Our Vision
A world where every cyber asset is seen, secure and compliant.
Our Cultural Values
- Cyber Obsessed – We are curious about technology, and we are innovative and passionate about solving big programs.
- Customer Driven – We listen, we learn, and we make it right.
- Collaborative, without Ego – No one succeeds alone. We strive to be the humble person that people want to work with.
- Relentless – We're smart, determined, and find a way. We figure stuff out.
- One Team – We all work together, and we all win together.
Our DEI Statement
At Forescout, we are committed to fostering a diverse, equitable, and inclusive workplace. We believe that diversity of background, experiences, and perspectives leads to innovation, creativity, and better decision making. We strive to create an environment where all team members feel valued, respected, and empowered. We actively promote equal opportunities and fair treatment for all individuals, regardless of their race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, disability, status as a protected veteran, or any other characteristic protected by law. By embracing Diversity, Equity and Inclusion, we aspire to build a successful culture where we work together and win together as One Team.
NOTE TO EMPLOYMENT AGENCIES:We value the partnerships we have built with our preferred vendors. Forescout does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Forescout employee or hiring manager in any form without a signed Employment Placement Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
#LI-VS1
Forescout Technologies is proud to be an Equal Employment Opportunity Employer. We value and embrace diversity, equality, inclusion, and collaboration at the core of our “One Team” philosophy. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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