Professional Services Engineer
Job Summary
Job Description
- Exposure to IaC/CaC technologies like Terraform or Ansible
- Exposure to cloud providers like AWS, GCP, or Azure
- Proficient in English, both written and verbal
- Experience using, deploying, or configuring GitLab
- Comfortable working in a fast-paced environment
- Benefits to support your health, finances, and well-being
- All remote, asynchronous work environment
- Flexible PTO (paid time off)
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and development budget
- Parental leave
- Home office support
14 skills required
Job Details
GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.
Thanks to products like Duo Enterprise, and Duo Workflow, customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier. All team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organisation.
Professional Services Engineers engage with customers to provide installation, migration, training, and advisory services. They handle installations ranging from single-node Omnibus installs, to our largest reference architectures utilizing IaC/CaC, migrations from multiple systems to GitLab SaaS or self-hosted, and advisory services across the entire GitLab feature stack.
Professional Services Engineers are expected to be able to interface not only with the customer, but with our GitLab Product/Engineering teams, to find the best route for customer success, and to help drive improvements into GitLab features and processes.
What you'll do
-
-
Uses a consultative approach to customer engagements
-
Does not focus on just “doing the work”
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Looks for opportunities to help the customer achieve their vision more effectively and efficiently
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Delivers on SOW with guidance from technical architects
- SOW scope may include:
- Installation and configuration of GitLab solutions in the customer environment
- Provide technical training sessions remotely and/or on-site
- Provide documentation for implementation, guides, maintenance, etc relevant to the customer requirements.
- Manage creation of new and/or maintenance of existing artifacts and templates for deliverables and training
- Develop and implement migration plans for customer VCS & data migration
- SOW scope may include:
-
Contributes to the extension and maintenance of documentation/scripts for implementation and workflow to align with custom requirements
- Documents opportunities to help the customer achieve their vision more effectively and efficiently
- Communicate opportunities to the customer project and account team
- Supports engagement managers on quoting and scoping of SOWs
- Document and implement improvements for Professional Services engagement processes
-
What you'll bring
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- Professional exposure with one or more IaC/CaC technologies:
- Terraform
- Ansible
- Packer
- Puppet
- Chef
- Professional exposure with one or more cloud providers:
- AWS
- GCP
- Azure
- Proficienct in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment
- Experience using, deploying, or configuring GitLab
- Comfortable working in a fast-paced environment, sometimes with multiple customer engagements at once
- Positive disposition and solution-oriented mindset
- Effective communication skills: Regularly achieve consensus with peers, and provide clear status updates
- Self-motivated and self-managing, with strong organizational skills
- Shares GitLabvalues, and work in accordance with those values
- Ability to thrive in a fully remote organization
- ~20% travel may be required
- Professional exposure with one or more IaC/CaC technologies:
How GitLab will support you
- Benefits to support your health, finances, and well-being
- All remote, asynchronous work environment
- Flexible PTO (paid time off)
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and development budget
- Parental leave
- Home office support
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
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