Professional Services Lead Consultant

7 Minutes ago • All levels • $80,000 PA - $120,000 PA

Job Summary

Job Description

Mimecast is seeking a Professional Services Lead Consultant to present and implement Mimecast's Professional Services offerings for customers. This role involves building strong relationships with internal teams like Support, Product Management, Engineering, Customer Experience, and Sales. Responsibilities include assisting with service implementation, supporting email archive migrations, escalating issues, identifying upsell opportunities, and collaborating cross-functionally to meet customer needs. The consultant will contribute to the ongoing success of Mimecast products.
Must have:
  • Assist customers in implementing Mimecast Services and ensure successful deployment
  • Support email archive migrations from different email archive solutions
  • Escalate and track issues and feature requests with the Mimecast Support and Product Development teams
  • Identify opportunities for upselling additional products and services
  • Collaborate with cross-functional teams to meet customer needs
Good to have:
  • Familiarity with scripting technologies such as PowerShell, VBScript, and C#
Perks:
  • Benefits
  • Bonus

Job Details

We are seeking a skilled and experienced Mimecast Professional Services Lead Consultant to join our team. In this role, your primary responsibilities will include presenting, and implementing Mimecast's Professional Services offerings for our customers. As a PS Lead Consultant, you will begin to build strong relationships with our Support, Product Management, Engineering, Customer Experience, and Sales Teams, contributing to the ongoing success of our products.

What You'll Do:

  • Assist customers in implementing Mimecast Services and ensure successful deployment
  • Support email archive migrations from different email archive solutions
  • Escalate and track issues and feature requests with the Mimecast Support and Product Development teams
  • Identify opportunities for upselling additional products and services
  • Collaborate with cross-functional teams to meet customer needs

What You'll Bring:

  • Proficiency in IT administration and support of Microsoft Exchange on prem, Microsoft Azure and Exchange Online, Google Workspace, or other email systems
  • Must possess CompTIA A+, Network+, and/or Security+ Certification or equivalent industry certification.
  • Advanced knowledge of technical requirements (from a client perspective) related to Mimecast implementations, including SMTP, LDAP(S), Active Directory, SSL Certificates, MX records, and journaling
  • Familiarity with email archive solutions such as Enterprise Vault or others
  • Experience with email gateway solutions like Mimecast, MessageLabs/Symantec Cloud, Proofpoint, etc.
  • Strong technical skills in operating systems, desktop deployment, system administration, and/or technical architecture
  • Comfortable using MS Office products (Word, PowerPoint, Excel, Visio) to develop pre-sales materials and project deliverables
  • Exposure to Archive & Email Migration tools
  • Understanding of Exchange and email migrations
  • Ability to effectively communicate technical solutions to stakeholders
  • Demonstrated experience in customer-facing positions, preferably as a professional services consultant
  • Strong analytical skills for troubleshooting technical and project management issues
  • Excellent communication and interpersonal skills, including the ability to interact with personnel at all levels, including C-level staff.
  • Familiarity with scripting technologies such as PowerShell, VBScript, and C# is a plus

The US base salary range for this position is $80,000 - $120,000 base + benefits. This reflects the minimum and maximum target for new hire salaries for this position. This position may also be eligible for bonus, and other related benefits.

Our salary ranges are determined by role, level and location. These factors and individual capabilities will also determine the individual pay offered.

#LI-ND1

DEI Statement

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

About Us

We save companies the embarrassment of awkward data slip ups by disrupting cybercriminal activity. We think fast, go big and always demand more. We work hard, deliver – and repeat. We grow with meaningful determination. And put success well within our reach. We empower each other, live by our values, and always deliver on our purpose. We push each other to be better and expect to be pushed back. This is a community of respect. Where everyone is counted.

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About The Company

We save companies the embarrassment of awkward data slip ups by disrupting cybercriminal activity. We think fast, go big and always demand more. We work hard, deliver – and repeat. We grow with meaningful determination. And put success well within our reach. We empower each other, live by our values, and always deliver on our purpose. We push each other to be better and expect to be pushed back. This is a community of respect. Where everyone is counted.

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