Program Manager - Studio Operations

Title:  Program Manager, Studio Operations 

Role Overview:  

At PlayStation, we're leading the charge in gaming as we push the boundaries of what's possible! Would you like to use your skills, time, and passion on meaningful projects that are building the future? We're looking for a Production Manager for one of PlayStation Studios’ head of production support teams. Someone who wants to make a difference, enjoys working with creative, intelligent, and collaborative teammates, thrives in ambiguity & is inspired by playing a critical role in building a sustainable live ops business within PlayStation.  

This role supports PlayStation’s ambitions in the live service space by providing expertise, challenging the status quo, aligning the organization, developing player centric tools & capabilities, and sharing best practices across the company. As a Production Manager in one of PlayStation Studios’ head of production support team, you will, among other things:  

• Support and shadow development teams to understand challenges and needs. 

• Document and centralize project information for internal reporting. 

• Partner with other central teams to align and support production teams. 

• Identify and seize opportunities for improvement in our Live Services practice. 

• Participate in problem solving and critical mandates when needed. 

• Advocate for the player, the development teams, the partners and the company. 

• Operate as an internal consultant to provide value where needed. 

• Document and templatize best practices. 

• Identify similarities between challenges to drive process and policy changes. 

• Support change in the organization for better Live Services agility. 

The role is intended to evolve over the next 3-5 years as part of PlayStation’s evolution. As a result, the ideal candidate will be adept at adapting to the changing needs of this role and grow with the role and the needs of the organization. This role’s scope and responsibilities will be evaluated on an ongoing basis to continue to support SIE productions and Live Services initiatives. 

What we're looking for:  

• Previous experience working in the gaming industry, preferably in a platform environment. 

• Experience operating in live gaming ecosystems & projects. 

• A background at the intersection of entertainment, technology, data and analytics; ideally coupled with live operations experience. 

• Outstanding organizational, interpersonal, and decision-making skills. 

• Ability to integrate projects quickly to bring value and solve problems. 

• Excellent verbal and written communication with the ability to disseminate complex information effectively and efficiently. 

• Highly motivated, goal orientated, and customer focused. Willingness to dig in and deliver. 

• Experience working on a gaming platform and delivering complex cross functional technical projects that intersect with multiple technical organizations like Data, Legal, IT, Security and Engineering 

• Experience operationalizing abstract or undefined processes. 

• Experience quickly stepping into ongoing projects to solve urgent problems during emergencies. 

• Experience working with and/or within Product and PMO organizations. 

• Flexibility in managing shifting priorities and ability to manage ambiguity. 

• Ability to develop alternative plans to adapt to organizational constraints. 

• Experience coaching & guiding teams, motivating people to deliver their best work. 

• Strong ability to build relationships and positively influence culture and operations by being confident, energetic, and maintaining a positive attitude. 

• Takes initiative, anticipates potential issues and problem solves solutions.