Project Manager

21 Hours ago • All levels

Job Summary

Job Description

The Project Manager will be responsible for delighting and assisting customers, especially in onboarding new clients. The role involves being organized, a team player, and a leader. The first 30 days involve learning about Dialpad's products and networking with other teams. Within 60 days, the Project Manager will shadow team calls and learn the deployment methodology. By 90 days, the Project Manager will work directly with customers and lead their deployments. The Project Manager will host training sessions to educate customers on Dialpad products and assist with change management. The candidate must possess strong digital communication skills, be able to work US core hours, and have excellent internet connectivity.
Must have:
  • Strong digital communication skills for remote interactions
  • Ability to work US core hours (6am - 5pm Pacific Time)
  • Excellent internet connectivity required
Good to have:
  • Experience in SaaS project management
  • Familiarity with Smartsheet
  • Familiarity with cloud-based communications
Perks:
  • Medical, dental, and vision plans for all employees
  • Monthly stipend to cover cell phone and home internet bill
  • Reimbursement for gym membership costs and wellness events
  • Reimbursement for expenses related to professional development

Job Details

About Dialpad

Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.

The team

Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)

Who you are

You’re customer-centric, you love being organized, and you really enjoy helping onboard new clients. You enjoy having a voice and being a team player. Helping colleagues with tasks outside of your job description is something you kinda get a kick out of. You love being a leader and helping others. Your experience in SaaS project management will be beneficial to help you onboard quickly and also provide insight into areas of opportunity. You are familiar with Smartsheet and have familiarity with cloud-based communications.  

What you'll do

In your first 30 days: 

  • You’ll work closely with your manager as well as the rest of the Professional Services team to learn about Dialpad as a company and also the Dialpad product offerings.
  • You’ll start to network with teams you will be working closely with such as Sales, Customer Success, and Support.
  • You’ll work with the enablement team as they walk through your onboarding classes; these classes will be an introduction to the PM role and the Professional Services team.

In your first 60 days: 

  • You’ll begin to shadow your team mates calls to get a good understanding of the Dialpad deployment process.
  • You’ll learn the Dialpad deployment methodology and the various tools you will be using to assist our customers during deployment.
  • You’ll incorporate Dialpad’s methodology into your deployment plans within Smartsheet.

By 90 days: 

  • With the help of the Professional Services management team you’ll work directly with customers and lead their deployments.
  • You’ll host end-user and admin training sessions for our customers to get them educated on Dialpad products and assist with change management.

Skills you’ll bring

  • Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions.
  • Able to work US core hours (6am - 5pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions and collaborative sessions.  
  • Excellent internet connectivity required.

Benefits and Perks

Benefits and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional Development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Similar Jobs

Wargaming - UI Designer (World of Warships)

Wargaming

Belgrade, Serbia (Hybrid)
2 Months ago
Mindtickle - Solution Architect (EMEA Shift)

Mindtickle

Pune, Maharashtra, India (Hybrid)
9 Hours ago
Google - Systems Development Engineer, Deployment, Public Sector

Google

Reston, Virginia, United States (On-Site)
2 Days ago
Nexon America - Director, Gameplay Engineering

Nexon America

El Segundo, California, United States (Hybrid)
1 Day ago
Samsung Semiconductor - Staff Engineer, SoC Design Verification

Samsung Semiconductor

San Jose, California, United States (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Google - Systems Development Engineer, Operations

Google

Reston, Virginia, United States (On-Site)
2 Days ago
Qualcomm - Modem hardware modelling -Sr Eng

Qualcomm

Bengaluru, Karnataka, India (On-Site)
1 Day ago
Clear Watery Analytics - Senior Product Manager - Asset Owners EMEA

Clear Watery Analytics

London, England, United Kingdom (On-Site)
21 Hours ago
Coda - Customer Support Specialist (Arabic & English)

Coda

Jakarta, Indonesia (Hybrid)
3 Weeks ago
Samsung Semiconductor - Senior Engineer, DRAM Applications

Samsung Semiconductor

California, United States (On-Site)
3 Months ago
CD PROJEKT RED - Senior Gameplay Designer

CD PROJEKT RED

Warsaw, Masovian Voivodeship, Poland (On-Site)
1 Day ago
Evolution - Shuffler

Evolution

Yerevan, Yerevan, Armenia (On-Site)
11 Months ago
Techland - Art Director

Techland

Warsaw, Masovian Voivodeship, Poland (On-Site)
11 Months ago
Next Level Business Services - .NET Developer

Next Level Business Services

Minneapolis, Minnesota, United States (On-Site)
6 Months ago
Conga - Sr Software Engineer

Conga

India (On-Site)
20 Hours ago

Get notifed when new similar jobs are uploaded

Jobs in Pasig, Metro Manila, Philippines

PwC - Billing and Collections Specialist - Iloilo (Proby)

PwC

Iloilo City, Western Visayas, Philippines (On-Site)
7 Months ago
The Orchard - Senior Relationship & Marketing Manager

The Orchard

Manila, Metro Manila, Philippines (On-Site)
1 Day ago
PwC - SAP PP Manager

PwC

Makati, Metro Manila, Philippines (On-Site)
6 Months ago
Animoca Brands - Backend Developer

Animoca Brands

Philippines (Remote)
6 Months ago
WebFX - Full Stack JavaScript Developer (Remote PH)

WebFX

Philippines (Remote)
6 Months ago
ByteDance - Seller Education Content Creator & Community Manager

ByteDance

Taguig, Metro Manila, Philippines (On-Site)
2 Weeks ago
ByteDance - Category Management, Lifestyle (Philippines E-Commerce)

ByteDance

Manila, Metro Manila, Philippines (On-Site)
6 Months ago
Netflix - Regional Employee Services Generalist (HR Operations)

Netflix

Manila, Metro Manila, Philippines (Hybrid)
2 Weeks ago
Far Out Scout - AP & Financial Analyst

Far Out Scout

Philippines (Remote)
1 Month ago
PwC - SAP MM Manager

PwC

Makati, Metro Manila, Philippines (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Pasig, Metro Manila, Philippines (On-Site)

Pasig, Metro Manila, Philippines (Hybrid)

Tempe, Arizona, United States (On-Site)

Tempe, Arizona, United States (On-Site)

Austin, Texas, United States (Hybrid)

Austin, Texas, United States (On-Site)

Sydney, New South Wales, Australia (On-Site)

Austin, Texas, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Dialpad AI

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug