Project Manager

Client Relationship Management:

• Serve as the primary point of contact for key insurance clients, understanding their needs and ensuring satisfaction.
• Build and maintain strong, long-lasting client relationships through excellent communication and service delivery.

Project Planning and Execution:

• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Develop comprehensive project plans, including timelines, milestones, and resource allocation.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.

Risk Management and Issue Anticipation:

• Proactively identify potential project risks and develop mitigation strategies.
• Anticipate issues before they arise and implement solutions to prevent project delays.

Process Improvement:

• Enhance our product release processes to identify and address issues before they reach production, ensuring higher quality outcomes for our insurance customers.
• Develop and implement templates for repeatable process improvements, promoting efficiency and consistency across projects.

Quality Assurance:

• Ensure that all projects meet high-quality standards and client expectations.
• Implement and monitor quality control measures throughout the project lifecycle.

Team Collaboration and Leadership:

• Work collaboratively with cross-functional teams, fostering a team-oriented environment.
• Demonstrate the ability to get things done while holding executive-level stakeholders accountable for their commitments.

Requirements

• Bachelor’s degree in Business Administration, Project Management, Computer Science, or a related field.
• Minimum of 5 years of project management experience, within the insurance or digital marketing industry.
• Proven ability to manage multiple projects simultaneously with a keen attention to detail.
• Strong understanding of insurance industry dynamics and client expectations.
• Excellent customer-facing communication skills, both verbal and written.
• Technical proficiency to understand software development processes and collaborate effectively with development teams.
• Experience in building templates and frameworks for process improvements.
• Demonstrated ability to work collaboratively while holding executive-level stakeholders accountable.
• Proficiency in project management tools and software.
• PMP or equivalent certification is a plus.