Project Manager, Customer Onboarding

3 Months ago • 5-8 Years • Customer Service • $111,000 PA - $120,000 PA

Job Summary

Job Description

As a Project Manager, you will lead customer implementation projects for Zenoti systems and solutions from Bellevue, Washington. You will be responsible for ensuring projects are well-planned, executed efficiently, and delivered with high quality. This includes managing project information, facilitating project reviews, identifying risks, managing cross-team dependencies, and ensuring release criteria are met. Additionally, you will independently plan and implement customer onboarding, address customer issues, and stay updated with product knowledge to ensure successful implementation of Zenoti products. This role requires strong project management skills and experience with cloud SaaS solutions.
Must have:
  • Strong logical, analytical and problem-solving skills
  • Strong verbal and written communication skills
  • Ability to work in a fast-paced, dynamic environment
  • Experience in managing complex projects and integrations
  • Bachelor's degree or equivalent experience
Good to have:
  • Experience in implementing cloud SaaS solutions
  • Experience as a Software Developer
  • Experience in the beauty, wellness, spa, salon or fitness industry
  • PMP or similar certification
Perks:
  • Competitive base salary, plus bonus
  • Eligibility to receive equity through company Employee Stock Option Plan
  • Medical, dental, and vision coverage
  • Participation in company 401k plan
  • Paid parental leave
  • Unlimited paid time off
  • Flexible work hours
  • Programs supporting physical and mental wellbeing

Job Details

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com     What will I be doing?
  • From our headquarters in Bellevue, WA, lead multiple customer implementation projects for Zenoti systems and solutions
  • Ensure projects are well-planned, executed efficiently, and delivered with high quality and predictability.
  • Manage and maintain project information, including feature definition and scope. Facilitate project reviews with customers.
  • Identify significant risks and unknowns, and define and drive resolution plans.
  • Manage cross­ team dependencies, and coordinate cross-team initiatives and blocking issues.
  • Track and ensure release criteria/minimal viable product is delivered with quality.
  • Manage project tracking, metrics and status reporting across Implementation group
  • Help with Implementation group resource allocation, delegation and assignments across Product Specialist team
  • Drive information sharing, and capturing and disseminating best practices across the Global Services Team.
  • Independently plan and implement customer onboarding process. Address customer issues and concerns in a timely fashion to ensure customer satisfaction.
  • Stay up-to-date with product knowledge, business flow, sales process and market dynamic.
  • Maintain complete documentations and follow organizational processes to ensure successful Implementation of Zenoti products.
  What skills do I need?
  • Strong logical, analytical and problem solving skills
  • Strong verbal and written communication, especially in the areas of teamwork, stakeholder management, and ability to influence; ability to facilitate dynamic meetings and discussions.
  • Ability to work in a fast-paced, dynamic start up environment
  • Good understanding of MS Excel, MS Office and Google apps, Jira, Basecamp, Smartsheet
  • Strong technical background and ability to understand complex product functionality, design and technical issues, in order to drive the right priorities, trade-offs and resolutions.
  • Experience in overseeing multiple complex projects involving integrations with multiple systems, with proven track record of on-time and in-scope project completion
  • Experience in implementing cloud SaaS solutions is a plus
  • Experience as a Software Developer is a plus
  • Experience in the beauty, wellness, spa, salon or fitness industry is a plus
  • Bachelor’s degree in computer science or Equivalent experience
  • 5-8 years of project management, with at least 4 years of technical project management, leading complex projects for external clients with Integrations to external systems.
  • Proven history managing projects for clients, customers, and external stakeholders.
  • Extremely well-organized with project information, attention to detail, and exacting quality standards.
  • Experience working with remote teams
  • PMP or similar certification is a plus
  • Ability to travel on short notice up to 20%
  Benefits At Zenoti, we believe that when people feel good, they are able to do great things. We enable our employees to unleash their potential by providing enriching career opportunities and dynamic financial rewards. We foster an enriching culture, supportive and dynamic work environment, and encourage our employees to balance life, work, and wellbeing. We offer all of our employees:
  • A competitive base salary, plus bonus
  • Eligibility to receive equity through company Employee Stock Option Plan
  • Medical, dental, and vision coverage
  • Participation in company 401k plan
  • Paid parental leave
  • Unlimited paid time off
  • Flexible work hours
  • Programs, classes and activities supporting your physical and mental well being, led by Zenoti's dedicated Chief Wellness Officer
  Zenoti is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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About The Company

Zenoti is a leading cloud-based, business software used by spas, salons and medi-spas. With our all-in-one solution, spa and salon managers are more easily able to manage all aspects of their business from managing their appointment book, billing through a POS, CRM, employee schedules and payroll, inventory, running marketing promotions, enabling online booking and online sales and more. Zenoti clients are also able to drive real business results, things like increasing the customer retention, customer spend and cutting down on cost.

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