Outscal Logooutscal logo

Project Manager II - Operations

4 Months ago • 5 Years + • Product Management • $80,000 PA - $95,000 PA

Job Summary

Job Description

As a Project Manager II, you will scope and execute initiatives by partnering with PMO Management, senior project managers, stakeholders (Partner and Product Management, Supply Chain, Operations, IT, Finance, Sales) to understand and prioritize initiatives to improve organization performance. Improvement may constitute increased speed, enhanced efficiency, lower cost, higher revenue or a combination of all. The Project Manager serves as intake for customer questions and relays issues to appropriate PMO personnel. Work will include processing and tracking orders, managing project reports, and providing customer support.
Must have:
  • Lead and manages medium to large projects
  • Directs project activities, schedules, risks and meetings
  • Manages timelines
  • Proactive identification, documentation and resolution management of project risks and issues
  • Defines, track and report on specific measurable outcomes for projects
  • Makes tough decisions and trade-offs
  • Build models to estimate project costs
  • Formulate recommendations and summarize findings
  • Accountable for deliverables according to project scope
  • Manages issues and decisions to timely resolution
  • Formulate plans to communicate, train stakeholders and implement approved changes
  • Build strong relationships with customer operations stakeholders
  • Develop deep knowledge and understanding of customer and stakeholder business and needs
  • Effectively identify, define, document and manage stakeholder expectations
Good to have:
  • PMP, ITIL Certification or equivalent

Job Details

Description

Position at Zones LLC.

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM 

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

This role is full time, on-site out of our facility in Carol Stream

Position Overview:

As a Project Manager II you will scope and execute initiatives by partnering with PMO Management, senior project managers, stakeholders (Partner and Product Management, Supply Chain, Operations, IT, Finance, Sales) to understand and prioritize initiatives to improve organization performance. Improvement may constitute increased speed, enhanced efficiency, lower cost, higher revenue or a combination of all.

The Project Manager serves as intake for customer questions and relays issues to appropriate PMO personnel. Work will include processing and tracking orders, managing project reports, and providing customer support.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative pf the knowledge, skill and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.  

What you’ll do as the Project Manager II:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Project Management

  • Lead and manages medium to large projects, directs project activities, schedules, risks and meetings, understands dependencies, and manages timelines
  • Manage cohesive plans across all work streams, ensuring a coordinated approach when utilizing cross-functional resources for input, data gathering, analysis, etc.
  • Coordinate engagement of partner resources and subject matter experts across multiple projects & organizational functions
  • Proactive identification, documentation and resolution management of project risks and issues
  • Ability to define, track and report on specific measurable outcomes for projects
  • Makes tough decisions and trade-offs between strategic and tactical issues

Diagnostics & Analytics

  • Identify workflows/procedures that require enhancement/streamlining and identify ways to make them more effective
  • Build models to estimate project costs, assess resource needs, and forecast expenses over time

Communication

  • Formulate recommendations and summarize findings via well-organized presentations to senior management; effectively summarize key information (e.g. cost savings, efficiency improvements, accountability metrics, etc.)

Implementation

  • Accountable for deliverables according to project scope as documented in Statements of Work
  • Manage issues and decisions to timely resolution. Communicate with senior management teams to escalate/resolve project conflicts & needs
  • Formulate plans to communicate, train stakeholders, and implement approved changes for the best return on investment
  • Responsible for project close out and reporting on project health and risks

Stakeholder Management

  • Build strong relationships with customer operations stakeholders. Be the main point of contact for customer operational requirements.
  • Develop deep knowledge and understanding of customer and stakeholder business and needs
  • Effectively identify, define, document and manage stakeholder expectations and communications to ensure customer measurable customer satisfaction

What you will bring to the team:

EDUCATION/CERTIFICATION:  

  • Bachelor’s degree in Business or a related field, or equivalent experience;
  • PMP, ITIL Certification or equivalent preferred

REQUIRED EXPERIENCE:

  • 5+ years of experience in program/ project management, process engineering or strategy within a technology or operations environment, in customer-facing situations
  • Leadership skills: experience leading multiple projects and teams simultaneously
  • Problem solving skills: identify risks and develop actionable mitigation plans
  • Analytical skills: highly analytical with experience in using objective data to drive strategic recommendations
  • Communications skills: ability to concisely explain complex issues, communicate well in writing and verbally, and be able to build strong working relationships across all levels of the organization, including remote areas
  • Intellectual curiosity: possess a desire to understand why/how things work vs. simply completing the task at hand
  • Knowledge of and experience using Project Management Software
  • Possesses strong Microsoft Office skills including Excel, Word, Outlook and PowerPoint

#LI-KS1 

Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. 

 

Similar Jobs

Moksh CAD - Computer Numerical Control Programmer

Moksh CAD

India (Remote)
5 Months ago
PTW - Junior Post-Production Coordinator

PTW

London, England, United Kingdom (Hybrid)
5 Months ago
PwC - Senior Associate - Consulting - Workforce Transformation (Talent Pool)

PwC

Jakarta, Jakarta, Indonesia (On-Site)
5 Months ago
NinjaVan - Customer Service Agent (Inbound)

NinjaVan

Subang Jaya, Selangor, Malaysia (On-Site)
5 Months ago
Assystems - Team Leader (PDMC Tourism – Chandigarh, Punjab & Haryana)

Assystems

Chandigarh, Punjab, India (On-Site)
4 Months ago
Google - Senior Product Manager, Google Kubernetes Engine Gateway/Ingress

Google

Sunnyvale, California, United States (On-Site)
4 Months ago
daveramsey - Director of Product Management

daveramsey

Nashville, Tennessee, United States (On-Site)
4 Months ago
NatWest Group - Release Train Manager, VP

NatWest Group

Chennai, Tamil Nadu, India (Hybrid)
4 Months ago
The Walt Disney Company - Director, Product Management (Advertising Financial Systems)

The Walt Disney Company

New York, New York, United States (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Wolters Kluwer - Executive Assistant

Wolters Kluwer

Minneapolis, Minnesota, United States (Hybrid)
5 Months ago
paypal - Sr. Manager, Outside Counsel Management

paypal

San Jose, California, United States (Hybrid)
5 Months ago
Zeta - Lead - Training

Zeta

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Hitachi - Admin Assitant & Office Administrator

Hitachi

Paris, Île-de-France, France (On-Site)
5 Months ago
CAE - A320 Simulator Instructor

CAE

Perth, Western Australia, Australia (On-Site)
5 Months ago
Keywords Studios (Player Support) - PE Team Lead

Keywords Studios (Player Support)

Montreal, Quebec, Canada (Remote)
10 Months ago
wmeimg - Travel Consultant, University Kansas Athletics

wmeimg

Lawrence, Kansas, United States (On-Site)
6 Months ago
PlayStation Global - Senior Manager, Benefits (Americas)

PlayStation Global

Aliso Viejo, California, United States (Hybrid)
6 Months ago
World Relief - DOJ-Accredited Immigration Representative

World Relief

Kent, Washington, United States (Hybrid)
5 Months ago
Ubisoft - Admin Intern

Ubisoft

Pune, Maharashtra, India (Hybrid)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Carol Stream, Illinois, United States

CAE - C130J - Instructor Pilot

CAE

Trenton, New Jersey, United States (On-Site)
6 Months ago
paypal - Sr. UX Designer

paypal

Austin, Texas, United States (Hybrid)
5 Months ago
Meta - Manager, Business Incident Response

Meta

Austin, Texas, United States (On-Site)
4 Months ago
company3methodstudios - Director of Content Security

company3methodstudios

Los Angeles, California, United States (Hybrid)
4 Months ago
Meta - Security Engineer - Surface Coverage, Detection Engineering

Meta

Menlo Park, California, United States (On-Site)
4 Months ago
Marvell - Senior Principal System Applications Engineer

Marvell

Santa Clara, California, United States (On-Site)
5 Months ago
Infoblox - Senior Resident Engineer

Infoblox

Tampa, Florida, United States (On-Site)
5 Months ago
Trek - Sales Associate

Trek

Elmwood, Louisiana, United States (On-Site)
6 Months ago
ByteDance - Researcher - Interdisciplinary - Los Angeles

ByteDance

Los Angeles, California, United States (On-Site)
4 Months ago
PlayStation Global - Sr Corporate Counsel - Sales & Business Operations, Americas

PlayStation Global

Aliso Viejo, California, United States (Hybrid)
5 Months ago

Get notifed when new similar jobs are uploaded

Product Management Jobs

Visa - Associate Product Manager M&A Integration

Visa

Austin, Texas, United States (Remote)
4 Months ago
HP - Customer Success Manager

HP

Tlaquepaque, Jalisco, Mexico (On-Site)
5 Months ago
Zoox - Manager, Product Management - Operational Tools

Zoox

Foster City, California, United States (Hybrid)
5 Months ago
Samsung Semiconductor - Staff Engineer, DRAM

Samsung Semiconductor

San Jose, California, United States (Hybrid)
6 Months ago
OKX - Senior Product Manager, Trading Infrastructure

OKX

Hong Kong (On-Site)
5 Months ago
Google - Program Manager III, GenAI Adversarial Testing, YouTube

Google

San Bruno, California, United States (On-Site)
4 Months ago
Google - Business Planning and Pricing Principal, Google Cloud

Google

Seattle, Washington, United States (On-Site)
4 Months ago
Onward Search - Publishing Operations Manager III

Onward Search

Los Angeles, California, United States (On-Site)
4 Months ago
Skyhigh Security - Senior Product Manager

Skyhigh Security

Bengaluru, Karnataka, India (Hybrid)
4 Months ago
Unity - Growth Strategy Manager

Unity

Helsinki, Uusimaa, Finland (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Illinois, United States (Remote)

Islamabad, Islamabad Capital Territory, Pakistan (On-Site)

Islamabad, Islamabad Capital Territory, Pakistan (On-Site)

Washington, United States (Remote)

Noida, Uttar Pradesh, India (On-Site)

Philadelphia, Pennsylvania, United States (Remote)

California, United States (Remote)

Islamabad, Islamabad Capital Territory, Pakistan (On-Site)

California, United States (On-Site)

Mumbai, Maharashtra, India (On-Site)

View All Jobs

Get notified when new jobs are added by Zones

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug