Promotion Operations Team Manager

2 Months ago • All levels • Operations

Job Summary

Job Description

As the Promotions Operations Team Manager, you will lead the delivery of CRM-linked promotions, ensuring they are accurate and compliant. You will translate campaign briefs into operational setups and manage end-to-end execution. This role involves collaboration with various teams to introduce new reward mechanics and improve customer experiences. You will also be responsible for QA processes and ensuring promotions comply with regulations.
Must have:
  • Experience in bonus operations or CRM promotions.
  • Knowledge of promotion setup tools and bonus mechanics.
  • Strong communication and collaboration skills.
  • High attention to detail.
Perks:
  • Hybrid working - 3 days per week at the office, with flexibility for 2 days at home
  • Workation – Take your job on an adventure with our Workation benefit for up to 4 weeks per year (T&Cs apply).
  • 28 days of paid leave, plus all public and bank holidays in England.
  • We match pension contributions up to 6%.
  • Comprehensive healthcare – BUPA coverage, including pre-existing conditions, plus a cashback plan for dental, optical, and other treatments.
  • Wellbeing allowance – 250 annual allowance for you to invest in your health and wellbeing (T&Cs apply).
  • Talented colleagues, complimentary snacks and drinks, as well as breakfasts and lunches on a weekly basis
  • Regular opportunities to attend sporting events throughout the year, plus a quarterly team budget for even more fun.
  • Up to 6 months of full pay for maternity leave.
  • Cycle-to-work scheme and gym discounts to keep you moving.
  • Work in style – at our newly renovated offices at Tailors Corner are just a 2-minute walk from Leeds Train Station.

Job Details

ABOUT THE ROLE

As our Promotions Operations Team Manager, you’ll lead the delivery of all CRM-linked promotions, ensuring they are accurate, engaging, and fully compliant. You’ll be responsible for translating campaign briefs into operational setups and managing end-to-end execution across a wide variety of promotional formats.

This is a highly collaborative role, working closely with Marketing, CRM, Product, and third-party game providers to enhance our promotions capability. You’ll play a central role in introducing new reward mechanics, improving customer experiences, and supporting long-term innovation in how we engage and retain players.

YOU WILL BE RESPONSIBLE FOR:

        Managing the setup, testing, and deployment of promotions across CRM and lifecycle campaigns

        Translating campaign briefs into well-structured and executable promotional configurations

        Collaborating with Product and Gaming teams to integrate new bonus types and reward mechanisms

        Working with third-party game providers to deliver exclusive or custom promotional features

        Maintaining robust QA processes to ensure all promotions launch error-free

        Ensuring all promotions comply with regulatory, legal, and responsible gaming standards

        Documenting eligibility rules, terms, and targeting logic to ensure transparency and auditability

        Working closely with CRM and Analytics to monitor promotional performance and support optimisation

        Supporting process improvement to streamline workflows and reduce delivery times

        Acting as a subject matter expert on promotional delivery, supporting training and knowledge-sharing

OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING:

        Proven experience in bonus operations, CRM promotions, or campaign execution

        Working knowledge of promotion setup tools and bonus mechanics, ideally in gaming or e-commerce

        Strong communication and collaboration skills across Product, Marketing, CRM, and Compliance

        High attention to detail and confidence in handling complex setups

        Experience working in a regulated environment, with a strong understanding of responsible gaming

        A proactive mindset with a focus on problem-solving, documentation, and continuous improvement

WHO WE ARE

 

At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1800 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 16 offices worldwide.
 

BENEFITS

        Hybrid working - 3 days per week at the office, with flexibility for 2 days at home

        Workation – Take your job on an adventure with our Workation benefit for up to 4 weeks per year (T&Cs apply).

        Plenty of time to recharge – 28 days of paid leave, plus all public and bank holidays in England.

        Invest in your future – We match pension contributions up to 6%.

        Comprehensive healthcare – BUPA coverage, including pre-existing conditions, plus a cashback plan for dental, optical, and other treatments.

        Wellbeing allowance – £250 annual allowance for you to invest in your health and wellbeing (T&Cs apply).

        A great workplace experience – Talented colleagues, complimentary snacks and drinks, as well as breakfasts and lunches on a weekly basis

        A social culture you’ll love – Regular opportunities to attend sporting events throughout the year, plus a quarterly team budget for even more fun.

        Support for growing families – Up to 6 months of full pay for maternity leave.

        Stay active & save money – Cycle-to-work scheme and gym discounts to keep you moving.

        Work in style – at our newly renovated offices at Tailors Corner are just a 2-minute walk from Leeds Train Station.

        And there’s more… We’ll share even more perks related to your role when you chat with our Talent Acquisition team!

JOIN US!

In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don’t wait for things to happen; we pounce and make it happen!

 

Would you be a good fit for the Leo Pride - give us a roar!

 

 

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