Provider Engagement Representative

At Zelis, we Get Stuff Done. So, let’s get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

The Provider Engagement Representative is responsible for providing high-quality support to customers, ensuring their inquiries and issues are resolved promptly and effectively while promoting Zelis products and services effectively. This role involves handling customer interactions, maintaining accurate records, collaborating with internal teams to enhance provider satisfaction, and full understanding of Zelis products. The ideal candidate will have strong communication skills, a customer-centric approach, and experience in a sales environment.

This position is hybrid and will require individuals to be in the office 2 days a week.

What you’ll do:

• Proactively reach out to clients after a specified period if the product has not been utilized, addressing any outstanding issues they may have.
• Handle customer inquiries, resolving issues, and providing support across various channels.
• Contact clients to gather any missing information necessary for the successful usage of company’s products.
• Assist customers using company’s products.
• Engage with customers who have opted for company products, guiding them and addressing any questions they may have about the product.
• Educate providers on the benefits of using Zelis products. Champion company products and solutions, driving adoption and utilization.
• Maintain awareness of and ensure compliance with privacy standards.
• Follow up on both new and existing leads. Identify client pain points, address objections, and present suitable product and service offerings that align with their business needs. The goal is to retain clients by providing tailored solutions.
• Collect customer feedback through various methods to understand customer needs and preferences.

What you’ll bring to Zelis:

• High school diploma or equivalent required; Associate's or Bachelor's degree in a related field preferred. Or equivalent experience.
• Minimum of 1+ years of experience in provider support, customer service, or a related role.
• Understanding of healthcare provider support processes and best practices helpful.
• Excellent communication and interpersonal skills, with the ability to build effective relationships with providers and internal stakeholders.
• Strong problem-solving and analytical abilities, with a focus on data-driven decision-making.
• Proficiency in using customer relationship management (CRM) software and other support tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of healthcare regulations and compliance requirements is a plus.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Base Salary Range

$15.00 - $20.00

At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.

Zelis’ full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.

Disclaimer

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.