Public Safety Integration Specialist

Mark43 is approved to hire in Canada, the UK, and 45 U.S. states, including Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that

Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.

We’re looking for a Public Safety Integration Specialist to join our Professional Services team and help drive mission-critical integrations between Mark43’s platform and external systems. In this role, you'll be a key player in designing scalable solutions for public safety agencies, owning the full lifecycle of integrations from requirements gathering through to deployment and support. You’ll serve as both a strategic partner to stakeholders and a hands-on technical lead.

What You’ll Do:

• Collaborate closely with law enforcement agencies and public safety stakeholders to gather integration requirements, provide ongoing support, and build trusted relationships.
• Lead the design and implementation of scalable integration frameworks that ensure seamless interoperability with third-party systems.
• Act as a technical liaison between internal teams (engineering, product, customer success) and external partners to align solutions with business and operational needs.
• Develop and promote integration best practices focused on security, performance, and regulatory compliance.
• Guide teams on architectural design principles, API strategy, and security considerations specific to public sector environments.
• Serve as a subject matter expert in API integrations, offering technical mentorship and thought leadership across teams and partner organizations.
• Define and maintain integration documentation to support operational excellence and knowledge sharing.
• Recommend appropriate middleware platforms and API management tools to support evolving customer needs.
• Ensure integration processes meet government and industry regulations.
• Contribute to a culture of collaboration, innovation, and continuous learning within the Professional Services team.

What You’ll Need

• Proven experience in solution architecture, SaaS platform design, or enterprise system integrations.
• Strong understanding of public safety workflows or experience supporting law enforcement clients (preferred but not required).
• Expertise in API design, microservices, middleware solutions, and integration patterns.
• Working knowledge of Kubernetes, Linux systems, and security frameworks.
• Technical fluency in tools and languages such as SQL, XML, JSON, and REST APIs.
• A strategic mindset with strong problem-solving abilities and the ability to lead through influence.
• Excellent communication and collaboration skills across technical and non-technical teams.
• Bachelor’s degree in a technical field or equivalent practical experience.

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Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email recruiting@Mark43.com requesting the accommodation.