Public Sector Customer Success Manager

Join the team redefining how the world experiences design.

Hello, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship office is in Sydney, Australia, but we've made our way from down under, to a campus in Austin, Texas which is now home to our US operations. For this role, we’re looking for candidates within commuting distance to our Austin office, though you have the flexibility to be hybrid!

What you’d be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.

The mission of the Public Sector Customer Success Manager is to cultivate and grow relationships with Canva’s Public Sector market, creating a best-in-class experience. Your role involves helping Canva become a business-critical tool for these organizations. This includes comprehending our customer’s requirements, devising solutions, and guaranteeing their satisfaction with Canva. While you don’t need to be a Public Sector expert, we expect you to be excited and eager to learn and help us shape our approach in the space.

At the moment, this role is focused on:

• Customer success and enthusiasm: Extend Canva’s record of high customer satisfaction by leading the post-sale relationship with Canva’s Public Sector accounts. You’ll be responsible for adoption, advocacy, renewal, and expansion within the customer journey.
• Account growth: Work to understand your customer’s key objectives, build relationships and multithread, forecast risk to the business, and partner closely with your account team to renew and identify growth opportunities for expansion.
• Best-in-class processes, practices, and efficiency: Experiment and collaborate with leadership in building playbooks and team practices for operating as a top SaaS business and solutions provider.
• Identify product opportunities: Work closely with cross-functional teams to identify product improvements and ensure our customers are up-to-date on the latest features and offerings.

You're probably a match if

• Success: You have a proven track record exceeding quota and 5+ years of post-sales experience in B2B SaaS. We are a high-performing team.
• Commercially minded: You think strategically and outside the box to not only renew your customers but also look for growth opportunities.
• Leverage data: You can tell a story through data and analytics and use it to support your conversations and influence customer decision-making.
• Communication skills: You communicate passionately, collaborate, and rally others.
• Agility & Creativity: You are willing to learn and adapt, as well as dream big. We move with urgency and thrive on change.
• Integrity and trustworthiness: You develop rapport and credibility internally and externally.
• Grit: You are biased towards action and resourceful. We either win or learn.
• Humility: You are willing to question your assumptions and have the desire to improve constantly.

About the team

At Canva, we aspire to be known for our Customer Success organization. We partner with our customers to leverage our product and our customers' creativity to drive value in their organizations. The core focus of our team is to deliver value and prove the power of Canva within the Public Sector (Higher Education, Government & Healthcare, and Not-for-profit). We drive value for our customers by educating, enabling, and empowering them to be their most creative selves. In short, we want to bring as much value to our customer partnerships as possible.

Our rapid growth (220+ million monthly active users and growing) means we iterate quickly and don’t always have all the answers - and we’re hoping you’ll think that’s all part of the fun. Of course, with growth comes some ambiguity, but if you’re curious and open to change, you’ll thrive in Sales and Success. As we continue to expand, your contributions will play a vital role in shaping the future of Canva and enhancing our impact on our customers worldwide.

What's in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.

Here's a taste of what's on offer:

• Equity packages - we want our success to be yours too
• Health benefits plans to support you and your wellbeing
• 401(k) retirement plan with company contribution
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!

Please note that interviews are conducted virtually.