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QA Support

11 Hours ago • 3 Years + • Quality Assurance

Job Summary

Job Description

Papaya is seeking a QA Support team member to proactively monitor ticket queues, resolve technical issues, troubleshoot and diagnose problems (including log analysis and database review), collaborate with QA teams, respond to user inquiries via email, maintain issue tracking and reporting, and create organized processes. The ideal candidate will have 3+ years of QA experience in the gaming industry, experience with system log analysis (Kibana/BigQuery), SQL and JIRA, and strong analytical and problem-solving skills. The role involves close collaboration with QA, Support, and R&D teams to ensure an optimal player experience.
Must have:
  • 3+ years QA experience in gaming
  • System log analysis (Kibana/BigQuery)
  • SQL and JIRA experience
  • Strong analytical & problem-solving skills
  • Excellent communication (written & verbal)
Good to have:
  • Tier 2/3 Technical Support experience

Job Details

Description

Papaya is a global mobile games startup based in TLV, expanding to Warsaw. Papaya has one of the fastest growth rates in the market and millions of players worldwide. Our team is building a unique, innovative tournament platform used by numerous popular games.

Love to play games? Want to join an exciting gaming startup?

We are looking for a team player, a quick learner who likes to think outside the box and is a motivated multi-tasker to join our team as an QA Support.

Responsibilities

  • Proactively monitor the ticket queue to identify and resolve potential technical issues quickly.
  • Provide in-depth troubleshooting and diagnostics, including reading and analysing game logs and databases, reviewing crash reports, and identifying software or hardware issues.
  • Work closely with the QA teams to track, monitor, and resolve problems, ensuring an optimal and consistent player experience.
  • Respond to and resolve technical support inquiries from users through emails.
  • Maintain and update relevant teams regarding new and ongoing issues, their resolutions and all available information ensuring everyone is kept up to date.
  • Create organised processes and provide technical reports for management.
  • Collaborate closely with the QA, Support, and R&D teams.

Requirements

  • 3+ years experience in QA role within the gaming industry or a related field.
  • Experience in Tier 2/3 Technical Support role - an advantage.
  • Experience with system log analysis (Kibana/BigQuery), SQL and JIRA.
  • Strong analytical and problem-solving skills, with the ability to understand flows and provide creative troubleshooting solutions for complex issues.
  • Excellent written and verbal communication skills (English), with the ability to explain technical information clearly and concisely.
  • Ability to manage multiple cases simultaneously and prioritize tasks effectively.
  • A self-motivated team player who excels at multitasking and is able to learn independently.

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About The Company

Since 2019, Papaya has been committed to shaping the future of gaming through an innovative and forward-thinking approach to game development. We believe that gaming should be about more than just luck, which is why our games are designed to reward skill, strategy, and perseverance. 


Ranked by Dun’s 100 as one of the top 50 hi-tech companies in Israel to work for.

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

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