This role involves providing first-line support for a mission-critical Quadient application used by large, transaction-driven organizations.  Responsibilities include troubleshooting and resolving technical issues with Quadient templates and workflows, liaising with clients on issues and changes, providing 24/7 production support, and applying ITIL processes.  The position requires experience in Quadient Inspire suite (Designer, Automation, Interactive, Scalar), data processing, layout design, and various file formats (PDF, PS, HTML).  Additional responsibilities include unit, system, and user acceptance testing, generating Quadient output, providing training, and contributing to support documentation.  The ideal candidate will possess strong communication skills and experience working in a global delivery model.

<p><span style="color: rgba(0, 0, 0, 0.6);">Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. </span></p>

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                        Project description
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                         This project involves end-to-end, industry-specific Business Process Outsourcing (BPO) solutions tuned precisely to meet the needs of large volume, transaction-drive organizations. The areas include Customer relationship management services, Document processing services, Finance and Administration services, HR and payroll services.
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                    <h5>Responsibilities</h5>
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                                First-line support for production issues of a mission-critical application.
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                                Ability to liaise with the Client on issues, changes, development cycles and planning the release content.
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                                Provide 24/7 production support for the customers.
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                                Troubleshooting and resolving technical issues with the Quadient templates/workflows.
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                                Follow standard procedure to resolve incidents efficiently and update in SNOW/ similar tool.
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                                Drive resolution of high-priority issues causing impacts to Bank’s IT systems.
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                                Application of ITIL processes and procedures through planning and fulfilling appropriate support requirements.
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                                Work to generate Quadient output and document scanning tools
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                                which were designed using Quadient.
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                                Transforming business requirements into technical solutions through Quadient and providing optimal solutions.
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                                Compilation and generation of static and dynamic policy documents through Quadient.
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                                Involve in Unit testing, System Testing, and User acceptance testing and also provided production support.
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                                Providing Training/KT sessions for newcomers and about the new projects and customized tools created to interact with Quadient.
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                                Maintain a thorough knowledge of the application, including business rules.
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                                Contribute to the Development and maintenance of support documentation and processes
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                                Strong communication skills
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                                Collaborating with cross-functional team and contributing to the improvement of application performance and stability.
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                                Meet and exceed customer satisfaction, resolution time, and response SLAs
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                    <h5>Skills</h5>
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                        Must have
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                                3+ years of relevant experience
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                                CCM document composition using Quadient suite
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                                Inspire Interactive, Inspire Designer, Interactive Scalar
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                                Extensive experience in data input, data-processing, Layout Design, Imposition and output modules of Quadient, Inspire Designer, Inspire Automation, Inspire Interactive, Inspire Scaler
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                                Content Author and Empower
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                                Experience in working in a global delivery model
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                                Experience on Quadient Inspire automation and Interactive projects
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                                Exposure to other Document composition tools would be added advantage
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                                GMC Inspire applications estimation, design and testing
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                                Coding and implementation support of printing technologies
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                                Different input, output file formats and print file formats such as PDF, PS and HTML
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                                Object oriented design and development
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                                VB/VBA, XML, XSLT, HTML, CSS, JavaScript and JSON
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                        Nice to have
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                                Financial Services experience
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                                Analytics and reporting
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                <div class="job__grid__about-job__other">
                    <h5>Other</h5>
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                                <p class="caption-xs-bold">Languages</p>
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                                    English: C1 Advanced
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                                <p class="caption-xs-bold">Seniority</p>
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                                    Regular
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