About the job
Company DescriptionAbout Merkle
Merkle, a dentsu company, is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The company’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalized marketing strategies. Its combined strengths in consulting, creative, media, analytics, data, identity, CX/commerce, technology, and loyalty & promotions drive improved marketing results and competitive advantage. With more than 14,000 employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the Americas, EMEA, and APAC. For more information, contact Merkle at
1-877-9-Merkle or visit www.merkle.com.
Job Description
As a QA Analyst you will be responsible for testing and validating the functionality of all User Stories from the team according to the requirements. A person in this role is expected to be proficient in navigating Salesforce and comprehensive understanding of Salesforce Marketing Cloud. A QA Engineer is a self-motivated driven individual as well as a team player.
Role & Responsibilities:
- Test Case Design & Strategy
- Perform regular reviews of existing test cases and update as needed
- Must understand Salesforce Marketing Cloud & its integrations
- Data Cloud Knowledge
- SFDC Marketing Cloud: Email studio, automation studios, Journey Builder, and hands on experience in SQL
- Experience with regression testing within Salesforce environment (SFMC, Salesforce)
- Hands-on experience in SSJS and AMPscript
- Perform unit, functional and weekly regression testing
- Ensure that acceptance criteria are clearly communicated and documented
- Attend and participate in scrum ceremonies
- Collaborate with other members of the QA and DevOps Team
- Advocate for the end user
- Provide support to end user training
- Review and support creation of training materials
- Security Testing - both positive and negative testing
- Find and escalate defects
- Effectively communicate with multiple roles within the team from Developer, Admin, Architect, Product Manager and more
- Be an advocate and voice for our QA policies and procedures within your team
- Proactively identify gaps and opportunities for improvement in our processes and procedures
- Contribute to the update of test cases in our automated testing tools
- Provide support to other QA Engineers when necessary
Work Experience: 4 – 6 years
Qualifications:
- BE/BTECH/BCA/MCA
- Proven experience working with Salesforce Marketing Cloud & QA framework
- Proficient in troubleshooting issues related to Salesforce configuration, customizations, and integrations.
- Ability to adapt to a dynamic and fast-paced environment with shifting priorities.
Preferred Skills:
- The role requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
- Must be able to work in a stressful environment.
- Ability to quickly adapt to changes in assigned work and/or assigned product/project
- Collaboration with multiple cross-functional team members and stakeholders, which requires excellent communication skills.
- Demonstrated ability to understand, articulate, and question complex requirements.
- Previous experience working in a SCRUM or agile environment preferred Understanding of Salesforce products and their functionality
- JIRA experience required
- Can model QA processes and has strong conceptual knowledge
