Quality Assurance Manager

ABOUT GLEAN:

We’re on a mission to bring people the knowledge they need to make a difference in the world. 

Glean was founded by a seasoned team of former Google search and Facebook engineers, who wondered why we don’t have an easier way of finding what we need at work. In our personal lives, we have tools to help us find pretty much whatever we need. Why don’t we have that at work? And that was the beginning of Glean.

Glean searches across all your company’s apps to help you find exactly what you need and discover the things you should know. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same. 

We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others.

JOB DESCRIPTION:

Glean is looking for a talented Quality Assurance Manager to join our rapidly expanding, VC-backed startup. Glean is the work assistant with intuition. Find exactly what you need, right when you need it so you and your team can get big things done. Our team works hard and plays hard. We are professional, creative, passionate, and most importantly - customer-obsessed.

As the QA Manager, you would be responsible for all aspects of Quality Assurance at Glean, from setting up test strategies and processes to managing qualification of all product releases to building a world class QA team

• Develop a deep understanding of the product from both the customer’s perspective and its underlying technical principles and architecture.
• Collaborate with geographically diverse, cross-functional teams to define and implement the overall product testing strategy and processes.
• Manage the qualification of all product releases across environments
• Act as the voice of quality within the company, championing a metrics-driven culture of continuous improvement.
• Advocate for and rigorously incorporate quality best practices across the organization.
• Lead a QA team focusing on employee growth through:
• Career development
• Coaching and mentoring
• Guiding senior engineers to maximize their potential
• Defining goals and personal development plans
• Performing evaluations and collaborating with employees on objectives
• Retaining top talent
• Grow the team by building a diverse group skilled in both manual and automated testing across all relevant testing types.
• Implement checks and balances to ensure high-quality, productive work while preventing burnout through efficient time management.
• Drive the implementation and continuous improvement of test automation initiatives

REQUIREMENTS:

• Bachelor’s degree in Computer Science, Electrical Engineering, or equivalent; 10+ years of industry experience, including at least 2 years in QA management.
• Experience with SaaS enterprise software qualification on AWS, Azure, or GCP (preferred).
• Experience with fast-paced development cycles involving multiple releases per week.
• Experience building and maintaining strong quality practices and processes.
• Experience hiring, developing, and managing teams in various testing modalities (manual and automated).
• Hands on programming skills in Python or Java
• Deep understanding of testing framework architecture (page objects, custom assertions, reporting integrations)
• Strong experience with modern testing tools (Selenium, Playwright, Cypress etc) and API testing frameworks
• Experience in Search domain a plus

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.