Quality Management Analyst

Let’s be #BrilliantTogether

Overview

ISS STOXX ESG is seeking a Quality Management Analyst to join the Global ESG Methodology team in our Manila location.

ESG Methodology is a horizontal function across all ESG research and solution verticals, ensuring high quality and consistency of methodologies, innovative solutions and gold standard in research and resulting signals.

The focus of the Quality Management Analyst role will be to support the Quality Management and Assurance Lead by building quality management structures for the ISS ESG Research team. The Quality Management Analyst will apply quality management principles by executing Plan-Do-Check-Act cycles, Process Approach, and Risk-Based Thinking, and will closely collaborate and cooperate with relevant research teams to continuously ensure the highest standards in terms of methodology and quality, as well as consistent approaches and fully integrated solutions across our business.

ISS STOXX ESG teams are based in the Philippines, the US, Australia, Germany, Sweden, India, and the UK. The successful candidate will work both independently as well as collaboratively with the local team and colleagues across our global offices. Working in a dynamic market and international environment, we put great emphasis on cooperation and offer a welcoming, collegial working atmosphere.

Responsibilities

• Support the QM&A team in the maintenance of the Quality Management System using the PDCA cycle

• Contribute to ESG Research’s Error Management procedures and actively monitor the status of corrective actions

• Assist with Business Process Mapping and analysis, and apply quality tools to processes

• Identify areas with need of improvement, plan and implement process improvement initiatives, and assist with providing training, tools, and techniques to enable analysts to achieve quality standards (continuous improvement)

• Support the knowledge management program for ISS ESG Research, including the capture, content architecture, maintenance, quality, and strategy of knowledge assets

• Support the methodology governance framework within ISS ESG Research

• Monitor compliance with quality requirements via checks and audits

• Establish deep relationships and partner with research and product teams to facilitate further integration of quality management structures and processes

• Monitor developments in the responsible investment space, review and affirm alignment of our quality management approach with relevant regulatory and voluntary standards 

• Initiate quality enhancements in line with client, market, and regulatory expectations

• Encourage and promote a culture of knowledge-sharing and collaboration through training, coaching, and support

Qualifications

• Must have a bachelor’s degree in business, finance, engineering, natural resource management, environmental or climate science, or similar.

• At least 2 years of experience with ESG investor research or comparable services to the financial industry and/or in a quality- or knowledge/process-management related role – preferably a combination of both

• Certification, experience with, or knowledge in quality management regimes and techniques desirable (Lean/SixSigma and/or ISO9001 implementation preferred)

• Experience with, or knowledge in, knowledge management regimes and techniques desirable

• Strong technical (Excel-based) and analytical skills, particularly in the areas of quantitative research, analysis, and data management

• Excellent oral and written command of English (additional language capabilities are an asset).

• Experience with Project Management tools such as MS Project, Jira, MS Visio etc.

• Experience with Microsoft Office applications, especially Power Automate, Power BI, and SharePoint

• Technical skills (including knowledge of database management, information architecture, and software applications) are a plus

• Highly proficient writing capabilities

• Solutions- and execution-oriented approach

• Exceptional project management skills

• Organizational skills, strategic mindset, attention to detail, a self-driven work ethic, and the ability to prioritize multiple tasks in a high-pressure, deadline-driven environment 

• Ability to work within a team-oriented cross-functional environment and communicate with various internal parties; experience working with teams located in multiple cities and countries preferred.

• High energy, passion, and drive, with a strong positive outlook

#LI-MJ1

#LI-HYBRID

#ASSOCIATE

#ESG

What You Can Expect from Us

At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.

Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.

Let’s empower, collaborate, and inspire.

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit. 

ISS ESG solutions enable investors to develop and integrate sustainable investing policies and practices, engage on responsible investment issues, and monitor portfolio company practices through screening solutions. ISS ESG also provides climate data, analytics, and advisory services to help financial market participants understand, measure, and act on climate-related risks across all asset classes. In addition, ESG solutions cover corporate and country ESG research and ratings enabling its clients to identify material social and environmental risks and opportunities.  

Visit our website: https://www.issgovernance.com       

View additional open roles: https://www.issgovernance.com/join-the-iss-team/      

Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”).  All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.