Job Description
The Quality Process Professional is responsible for establishing and managing quality processes. This includes designing, defining, and maintaining Quality Management Systems to ensure standardized workflows. They develop and manage process assets, methods, best practices, and enablers to facilitate delivery, acting as Subject Matter Experts in areas such as Agile, Service Management, and Six Sigma. They create and maintain process metrics baselines and prediction models to support data-driven execution and governance, as well as estimation models. They also plan and drive external quality certification initiatives to build stakeholder confidence and conduct quality audits to monitor compliance, identify best practices, and suggest improvements. Additionally, they develop and deliver quality training programs and support the sales function with process assets and platforms. They can also provide expertise during solutioning.
The Quality Process Professional establishes and runs the quality process. They have various responsibilities which include architecting, defining and maintaining Quality Management Systems to enable standard way of working, developing and managing process assets methods, PoVs best practices, enablers to facilitate delivery and acting as SMEs in areas such as Agile, Service Management, Six Sigma etc. They are responsible for creating and maintaining process metrics baselines and prediction models accountBU level to support data driven delivery execution and governance and support creation of estimation models. They will plan and drive external quality certification initiatives to provide confidence to internal external stakeholders on the robustness of QMS and plan and conduct Quality Audits to monitor compliance, provide early alerts, identify best practices and improvement opportunities. The Quality Process Professional will also develop and conduct Quality trainings to enhance awareness and skills and enable the sales function by creating assets highlighting Capgeminis processes, process assets and platforms. They can also be called upon to assist with solutioning as Subject Matter Experts.
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