The Quality Process Professional is responsible for establishing and managing quality processes. This includes designing, defining, and maintaining Quality Management Systems to ensure standardized workflows. They develop and manage process assets, methods, best practices, and enablers to facilitate delivery, acting as Subject Matter Experts in areas such as Agile, Service Management, and Six Sigma. They create and maintain process metrics baselines and prediction models to support data-driven execution and governance, as well as estimation models. They also plan and drive external quality certification initiatives to build stakeholder confidence and conduct quality audits to monitor compliance, identify best practices, and suggest improvements. Additionally, they develop and deliver quality training programs and support the sales function with process assets and platforms. They can also provide expertise during solutioning.