Registration Advisor, Sydney
Job Summary
Job Description
The Tesla Registration Advisor in Sydney is a customer-facing role within the Sales and Delivery team. Responsibilities include managing all aspects of the vehicle registration process, from dealer online systems and number plate management to fee calculations and document generation. The role requires interaction with customers throughout the sales and delivery cycle, providing exceptional service during delivery handovers and check-ins. Additional duties may include supporting sales, service, and delivery operations, and performing phone-based campaigns and customer contact. Success in this role requires strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced environment, collaborating with both internal and external stakeholders.
Must have:
- Customer service experience
- Excellent organizational skills
- Attention to detail
- Vehicle registration process management
- Teamwork and vendor relationship building
Perks:
- Employee Stock Purchase Plan (ESPP)
- Parental leave
- Employee Vehicle Loan Program
- Novated Leasing (AU only)
- Well-being Fund
- Bike to work allowance
- Birthday Leave & Volunteer Leave
1 skill required
Job Details
What to ExpectWhat You’ll Bring
The Tesla Registration Advisor role is a part of the Sales and Delivery team that works with both internal and external stakeholders to manage all aspects of the vehicle registration process. The role is frequently customer-facing in order provide the highest level of customer service throughout the full sales and delivery cycle.
What You’ll Do- Support the Sales and Delivery team with customer-facing delivery handovers, sales check-in, and other customer experience related activities.
- Contribute and provide best in class experience in every interaction with a specific focus on delivery day
- Work closely with key stakeholders to support customers throughout their Tesla journey
- Manage all aspects of the vehicle registration process, including the dealer online system, number plate management, accurate calculation of local fees and charges, document generation, and dealer management systems
- Prepare and review customer documents (incl. registration documentation) prior to delivery day
- Ensure accurate record keeping and form generation in compliance with local Motor Car Traders Act
- Maintain revenue recognition compliance
- Maintaining Brand and EHS standards and cascading feedback or adjustments to local team
- Demonstrate mastery of presenting, selling and delivering the entire Tesla eco-system.
- Perform additional responsibilities as assigned to meet business need including Sales, Service and Delivery including phone based campaigns and customer contact
- Customer service and administrative experience highly preferred
- Excellent organization and prioritization skills
- Experience with fast-paced workplaces and comfortable working in this environment
- Ability to work well with others in a team and build relationships with external vendors
- Superior attention to detail
- Bachelor's degree or equivalent experience
Compensation and Benefits
Benefits
In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:
- Employee Stock Purchase Plan (ESPP)
- Parental leave (no minimum employment period)
- Primary carers – 18 weeks at full pay or 36 weeks half pay
- Secondary carers – 6 weeks full pay
- Employee Vehicle Loan Program
- Novated Leasing (AU only)
- Well-being Fund – An annual allowance for all employees to support their well-being in ways that are meaningful to them
- Bike to work – $10 per day if you cycle to work
- Birthday Leave & Volunteer Leave
Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.
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