Reliability Labs User Research Engineer

As a User Research Engineer, you will shape test strategies and guide design decisions with cross-functional teams. You’ll design and run studies, analyze data, and deliver user perception insights that drive meaningful improvements and exceeding high customer satisfaction expectations. We’re looking for someone who excels under pressure, communicates effectively, and is passionate about understanding customer interactions with physical products. This role requires adaptability and self-motivated initiative, balancing research rigor with fast paced and structured product schedule needs. Your work will have a direct customer impact with senior engineering and reliability leadership looking to your findings as a basis for improving product quality and innovation. You’ll join a team focused on clarity, ethical research, and continuous improvement. Success means delivering clear, actionable insights that help engineers create better test specifications, refine designs, and assess risks, always keeping the human experience front and center - unsurpassed customer satisfaction is our aim. Your responsibilities will include: - Collaborate with teams to design studies that explore real-world product use. - Plan, set up, and coordinate studies to ensure smooth execution and high quality data. - Conduct in-person studies to capture authentic user behavior while minimizing bias. - Apply statistical analysis methodology creating clear, visually compelling reports engaging technical audiences, driving design change - Support a team culture of curiosity, inclusive of diversity, ethical research, and continuous growth.