Remote Contact Center Specialist - Bilingual Spanish/English

3 Days ago • All levels • Broadcast • Undisclosed

About the job

Job Description

This role is a full-time, remote Contact Center Specialist position requiring bilingual proficiency in Spanish and English. Responsibilities include conducting various call types (using a dialer) to panelists, respondents, and customers across the US. These calls involve scheduling support, data collection, basic troubleshooting, action reminders, and inbound services. The goal is to engage homes and motivate responses. Strict guidelines, high productivity, performance, and quality requirements are in place. A multi-week paid training program with 100% attendance and assessment requirements is mandatory for employment. High-speed internet (80mbps download, 10mbps upload) and a dedicated workspace are essential.
Must have:
  • Bilingual (Spanish/English)
  • High-speed internet
  • Dedicated workspace
  • 100% training attendance
  • High productivity & quality
  • Call center experience
At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Purpose:
The Nielsen Contact Center Agent Level 1 role is a full time, flex position. In this role, you will conduct various basic call types (some using a dialer)to panelists, respondents and other customers across the US. This may include calls to support scheduling, data collection, basic troubleshooting, action reminders, and inbound services. Your goal is to grab the attention of homes and motivate them to respond to the call purpose. This position has strict guidelines with high productivity, performance, and quality requirements.


This is a full time flex position. In order to work from home you must meet these requirements:

    • Able to connect to High Speed Internet in your primary residence with minimum speeds of 80mb (download and 10mb upload)
    • Able to connect directly to a router/modem with Ethernet cable
    • You must have a dedicated work space to conduct phone calls where others cannot hear/see personally identifiable information

Training Requirements:

    • New Hires are expected to attend a multi week paid training class. 100% Attendance in this class is required, and agents must pass the classroom assessments and certification in order to graduate training and continue employment.
Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.
View Full Job Description

Add your resume

80%

Upload your resume, increase your shortlisting chances by 80%

About The Company

Mexico City, Mexico City, Mexico (Remote)

New York, New York, United States (Remote)

Warsaw, Masovian Voivodeship, Poland (Remote)

Mexico City, Mexico City, Mexico (Remote)

United States (Remote)

Columbia, Maryland, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Nielsen Holdings

Similar Jobs

ByteDance - Content Operation - Lemon8

ByteDance, Thailand (On-Site)

CloudHire - Anaplan Solution Architect

CloudHire, United States (On-Site)

The Pokemon Company International - Automated Retail Service Desk Engineer

The Pokemon Company International, United States (Hybrid)

Netflix - Senior Account Manager - Germany

Netflix, Germany (On-Site)

PlayStation Global - Senior UI/UX Designer

PlayStation Global, Malaysia (On-Site)

Warner Bros Discovery - Broadcast IT Engineer

Warner Bros Discovery, United States (On-Site)

Stake Logic - Shuffler

Stake Logic, Malta (On-Site)

Nielsen Holdings - Remote Bilingual Customer Experience Specialist

Nielsen Holdings, Mexico (Remote)

Hawk Eye Innovations - Football Video Systems Technician

Hawk Eye Innovations, Italy (On-Site)

The Walt Disney Company - KTRK Photojournalist

The Walt Disney Company, United States (On-Site)

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Microsoft - Senior Linux Engineer

Microsoft, United States (On-Site)

Hawk Eye Innovations - Football Tracking Systems Technician

Hawk Eye Innovations, Italy (On-Site)

Titmouse - Building Services Assistant

Titmouse, United States (On-Site)

Airbus Aircraft - Software Engineer

Airbus Aircraft, India (Hybrid)

Warner Bros Discovery - People & Culture Partner

Warner Bros Discovery, United States (On-Site)

CloudHire - Microsoft /Inquoto Sales Specialist

CloudHire, United States (On-Site)

PENN Interactive - Staff Data Scientist

PENN Interactive, United States (Hybrid)

Microsoft - Senior Director, Quality Engineering Leader

Microsoft, United States (On-Site)

ByteDance - Senior Machine Learning Engineer - AML Algorithm

ByteDance, United States (On-Site)

Get notifed when new similar jobs are uploaded

Jobs in Mexico City, Mexico City, Mexico

Brillio - QA Engineer - R01542503

Brillio, Mexico (Hybrid)

Lead venture - Website Development Supervisor

Lead venture, Mexico (Remote)

Warner Bros Discovery - Sr Analyst, FP&A

Warner Bros Discovery, Mexico (On-Site)

Keywords Studios (Player Support) - Resource Management Specialist (Subtitling) - Americas

Keywords Studios (Player Support), Mexico (Hybrid)

Mattel  Inc  - Analista de Cuenta Clave

Mattel Inc , Mexico (On-Site)

Scopely - Senior Analytics Engineer

Scopely, Mexico (Hybrid)

Get notifed when new similar jobs are uploaded

Broadcast Jobs

Nielsen Holdings - Field Sales Representative

Nielsen Holdings, United States (Remote)

The Walt Disney Company - Entertainment Stage Technician

The Walt Disney Company, United States (On-Site)

Warner Bros Discovery - Graphics Operator

Warner Bros Discovery, United States (On-Site)

Warner Bros Discovery - Principal Teleport Solutions Architect, Satellite Earth Station

Warner Bros Discovery, United States (On-Site)

Warner Bros Discovery - WBSTT - Technical Services Team Leader

Warner Bros Discovery, Japan (On-Site)

Nielsen Holdings - Field Sales Representative

Nielsen Holdings, United States (Hybrid)

Get notifed when new similar jobs are uploaded