Remote Service Engineer

undefined ago • 2 Years + • Software Development & Engineering

Job Summary

Job Description

In this role, you will serve Philips customers by proactively monitoring the Philips PACS install base as part of the EI-RI-SSD Operations team. Your responsibilities include bringing support services thinking to problem escalations, building customer partnerships, and understanding IT components. You will analyze and troubleshoot various hardware, storage, network, application, and operating system issues remotely. The position requires working in rotational 24/7 shifts and staying updated on technical and organizational developments relevant to the business.
Must have:
  • Bring support services thinking and mind-set into all aspects of problem escalations
  • Build partnership with end customer (wherever applicable)
  • Good understanding on Information technology components
  • Analyzing & troubleshooting various hardware components (compute/storage/Network) and Application issues quickly and effectively that can be administered remotely.
  • Analyzing and troubleshooting Operating Systems issues quickly and effectively
  • Willingness to work in shifts and 24/7 models.
  • Be aware of the latest technical & organizational developments and their relevance to the business
Good to have:
  • Exposure to healthcare IT/PACS environments

Job Details

In this role, you have the opportunity to serve the customers of Philips by Proactively monitoring the Philips PACS install base. You are a part of EI-RI-SSD Operations team.

Your role:

  • Bring support services thinking and mind-set into all aspects of problem escalations
  • Build partnership with end customer (wherever applicable)
  • Good understanding on Information technology components
  • Analyzing & troubleshooting various hardware components (compute/storage/Network) and Application issues quickly and effectively that can be administered remotely.
  • Analyzing and troubleshooting Operating Systems issues quickly and effectively
  • Willingness to work in shifts and 24/7 models.
  • Be aware of the latest technical & organizational developments and their relevance to the business

Shifts: Rotational (including nights and weekends)

You are fit if:

  • 2 + years' experience in remote service Engineering role
  • Have a keen interest in monitoring and alert management
  • Can perform basic troubleshooting and triaging
  • Are comfortable working in a 24/7 rotational shift model
  • Have good communication skills, Quick learner/go getter.
  • (Optional but preferred) Exposure to healthcare IT/PACS environments

How we work together:

  • We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Onsite roles require full-time presence in the company’s facilities.

Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This role is an office-based role.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here

.

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About The Company

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.Together, we deliver better care for more people because we believe that every human matters.

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