Reporting Analyst

2 Months ago • 4 Years +

Job Summary

Job Description

The Reporting Product Expert at NiCE is responsible for enabling data-driven decisions by designing, optimizing, and deploying scalable reporting solutions. This role requires a subject matter expert in reporting products, tools, and frameworks, who can translate business needs into effective reporting solutions. Key responsibilities include designing and delivering reports and dashboards, defining data standards, optimizing reporting structures, providing training and support to users, and collaborating with data engineers to ensure data quality and consistency. The ideal candidate will have 4+ years of experience in reporting, data analysis, or BI product ownership with advanced proficiency in BI/reporting platforms and strong SQL skills. Experience in SaaS or product-based companies is preferred.

Must have:

4+ years experience in reporting or data analysis
Advanced proficiency in BI/reporting platforms (e.g., Power BI, Tableau)
Strong understanding of data modeling and SQL
Excellent communication skills
Ability to manage multiple reporting projects

Good to have:

Experience in a SaaS or product-based company
Familiarity with cloud data platforms
Understanding of contact center/customer experience data
Experience with user research or Agile product development

Perks:

Endless internal career opportunities
Market-disrupting global company
Fast-paced, collaborative, and creative environment

10 skills required

10 skills required for this role

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Job Details

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Summary:

The Reporting Product Expert plays a critical role in enabling data-driven decisions through the design, optimization, and deployment of scalable reporting solutions. This role bridges the gap between technical reporting capabilities and business needs, ensuring stakeholders have accurate, actionable, and user-friendly data insights. The ideal candidate possesses deep knowledge of reporting platforms, strong business acumen, and a collaborative mindset.

Key Responsibilities:

Serve as the subject matter expert for the organization’s reporting products, tools, and frameworks.
Collaborate with stakeholders to gather requirements, understand KPIs, and translate business questions into effective reporting solutions.
Design and deliver reports and dashboards that provide clear, actionable insights to users across business units.
Define and maintain report data standards, documentation, and best practices.
Optimize existing reporting structures and recommend enhancements for performance, usability, and accuracy.
Provide training, onboarding, and support to internal users on how to effectively leverage reporting tools.
Partner with data engineers and developers to ensure data availability, quality, and consistency across reporting layers.
Monitor adoption and usage of reports; solicit feedback and iterate as needed to increase business value.

Preferred Skills:

Experience in a SaaS or product-based company.
Familiarity with cloud data platforms
Understanding of contact center or customer experience data
Experience with user research, requirements gathering, or Agile product development practices.

Required Qualifications:

Bachelor’s degree in Information Systems, Business Analytics, Computer Science, or related field.
4+ years of experience in reporting, data analysis, or BI product ownership
Advanced proficiency in at least one major BI/reporting platform (e.g., Power BI, Tableau, Looker, NICE, or similar).
Strong understanding of data modeling, ETL processes, and database querying (e.g., SQL).
Excellent communication skills with the ability to explain technical concepts to non-technical audiences.
Proven ability to manage multiple reporting projects and prioritize based on business impact.

What’s in It for You?
Join an ever-growing, market-disrupting global company where teams of top talent work in a fast-paced, collaborative, and creative environment. NICE offers endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate about innovation and thrive in dynamic settings, this is your chance to make an impact.

Flexible Work Model:
Experience the NICE-FLEX hybrid model with two days in the office and three days of remote work per week, fostering collaboration and innovation while maintaining work-life balance.

Requisition ID: 7161
Reporting To: Tech Manager
Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.