Reports Manager Specialist

We are seeking a detail-oriented Report Manager to join our client team. In this role, you will be responsible for creating and managing key performance scorecards, conducting audits, generating operational reports, and supporting documentation management within the Fulfillment Department. The ideal candidate will have strong experience in Excel, report management, and ticketing tools like Zendesk. This position requires excellent organizational skills, attention to detail, and the ability to collaborate effectively across teams. If you are a proactive problem-solver with a knack for data management and reporting, we’d love to hear from you!

Responsibilities

• Creation of Fulfillment SPP Scorecards
• Scorecard Management for all of fulfillment.
• Managing overall “health” of the documents
• o Handling any changes/edits to the scorecards
• o Management includes creating new quarters and a new document YoY
• Complete Audits as assigned: Returns, EODs, SOSs, etc
• Creation of the Fulfillment Actuals file on a weekly and monthly basis
• Create reporting as needed for the Fulfillment Department
• Create tickets in Zendesk from Tableau for SKU Inspection
• Doclink Management and Support
• Management of Fulfillment Capital Expense’s tracking
• Other tasks as assigned by manager

Job Qualifications

1. Excel Proficiency:
• Intermediate-level skills in Excel, with knowledge of:
• Charts, Pivot Tables, Conditional Formatting.
• Functions like VLOOKUP and SUMIF.
2. Reports Management Experience:
• Ability to manage and generate operational and performance reports.
3. Communication Skills:
• Strong written and verbal communication for clear reporting and collaboration.
4. This role focuses heavily on data management, operational reporting, ticketing, and audits. Familiarity with Tableau, Zendesk, and Excel tools is crucial, alongside good organizational skills for document tracking and cross-functional reporting.

Candidate Location: Philippines

Job Location: Remote

Shift Timing: Monday – Friday, 9:00 AM – 6:00 PM EST or 8:00 AM – 5:00 PM EST

Payroll via: Upwork Contract

Payment Currency: USD

Salary Range: $7 - $9.5 per hour

Payment Cycle: Weekly or Biweekly

Working Hours: 42 hours per week

Benefits: No additional benefits beyond hourly payment