Reports Manager Specialist

2 Months ago • All levels • Operations • $14,560 PA - $19,710 PA

Job Summary

Job Description

This Reports Manager Specialist role involves creating and managing key performance scorecards, conducting audits (Returns, EODs, SOSs), generating operational reports, and managing documentation within the Fulfillment Department. Responsibilities include scorecard management, creating Fulfillment Actuals files, Zendesk ticketing (from Tableau for SKU inspection), and Doclink management. Proficiency in Excel (charts, pivot tables, VLOOKUP, SUMIF), report management, and familiarity with Tableau and Zendesk are crucial. The role demands strong organizational skills, attention to detail, and excellent communication. The position is remote and based in the Philippines, working Monday-Friday, 9 AM-6 PM or 8 AM-5 PM EST (42 hours/week).
Must have:
  • Excel proficiency (pivot tables, charts)
  • Report management experience
  • Zendesk & Tableau familiarity
  • Strong organizational skills
  • Data management & reporting

Job Details

Description

We are seeking a detail-oriented Report Manager to join our client team. In this role, you will be responsible for creating and managing key performance scorecards, conducting audits, generating operational reports, and supporting documentation management within the Fulfillment Department. The ideal candidate will have strong experience in Excel, report management, and ticketing tools like Zendesk. This position requires excellent organizational skills, attention to detail, and the ability to collaborate effectively across teams. If you are a proactive problem-solver with a knack for data management and reporting, we’d love to hear from you!

Responsibilities

  • Creation of Fulfillment SPP Scorecards
  • Scorecard Management for all of fulfillment.
  • Managing overall “health” of the documents
  • o Handling any changes/edits to the scorecards
  • o Management includes creating new quarters and a new document YoY
  • Complete Audits as assigned: Returns, EODs, SOSs, etc
  • Creation of the Fulfillment Actuals file on a weekly and monthly basis
  • Create reporting as needed for the Fulfillment Department
  • Create tickets in Zendesk from Tableau for SKU Inspection
  • Doclink Management and Support
  • Management of Fulfillment Capital Expense’s tracking
  • Other tasks as assigned by manager

Requirements

Job Qualifications

  1. Excel Proficiency:
    • Intermediate-level skills in Excel, with knowledge of:
      • Charts, Pivot Tables, Conditional Formatting.
      • Functions like VLOOKUP and SUMIF.
  2. Reports Management Experience:
    • Ability to manage and generate operational and performance reports.
  3. Communication Skills:
    • Strong written and verbal communication for clear reporting and collaboration.
  4. This role focuses heavily on data management, operational reporting, ticketing, and audits. Familiarity with Tableau, Zendesk, and Excel tools is crucial, alongside good organizational skills for document tracking and cross-functional reporting.

Benefits

Candidate Location: Philippines

Job Location: Remote

Shift Timing: Monday – Friday, 9:00 AM – 6:00 PM EST or 8:00 AM – 5:00 PM EST

Payroll via: Upwork Contract

Payment Currency: USD

Salary Range: $7 - $9.5 per hour

Payment Cycle: Weekly or Biweekly

Working Hours: 42 hours per week

Benefits: No additional benefits beyond hourly payment

Similar Jobs

PENN Interactive - Graphic Designer

PENN Interactive

Philadelphia, Pennsylvania, United States (On-Site)
2 Months ago
Quizizz - Customer Success Intern

Quizizz

Bengaluru, Karnataka, India (Hybrid)
1 Month ago
The Walt Disney Company - Social Media & Digital Integrated Marketing Intern

The Walt Disney Company

Jakarta, Jakarta, Indonesia (On-Site)
3 Months ago
Framestore - Launchpad Insights Work Experience in Visual Effects

Framestore

England, United Kingdom (On-Site)
1 Month ago
Moonbug Entertainment - Production Manager

Moonbug Entertainment

England, United Kingdom (On-Site)
1 Month ago
Nagarro - Associate Engineer

Nagarro

New York, New York, United States (On-Site)
5 Months ago
Paytm - Area Sales Manager- Deputy Manager - Bellary

Paytm

Ballari, Karnataka, India (On-Site)
5 Months ago
CRED - VKYC ops

CRED

Bengaluru, Karnataka, India (On-Site)
7 Months ago
People Can Fly - Live Operations Technician

People Can Fly

Montreal, Quebec, Canada (Remote)
1 Month ago
The Walt Disney Company - Assistant Store Manager, Disney Store

The Walt Disney Company

Minato City, Tokyo, Japan (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Blazesoft - Project Manager

Blazesoft

Vaughan, Ontario, Canada (On-Site)
3 Months ago
ARVORE Immersive Experiences - Tech Artist

ARVORE Immersive Experiences

São Paulo, State Of São Paulo, Brazil (Remote)
1 Month ago
ByteDance - Software Engineer Intern

ByteDance

Seattle, Washington, United States (On-Site)
1 Month ago
The Walt Disney Company - Booking Advisor, F/M/NB – German Market, Long-Term/Fixed-Term Contract

The Walt Disney Company

Île-de-France, France (Hybrid)
6 Months ago
CloudHire - Data and Reporting Specialist - Fulfillment

CloudHire

Mandaluyong, Metro Manila, Philippines (Remote)
2 Months ago
USE Insider - Global Inside Sales Intern - Malaysia

USE Insider

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
7 Months ago
Riot Games - Sr. Manager, Esports Production Management

Riot Games

Los Angeles, California, United States (On-Site)
4 Months ago
Google - Administrative Business Partner, Large Customer Sales (Part-Time)

Google

Dublin, County Dublin, Ireland (On-Site)
1 Month ago
WebFX - Digital Marketing Manager (Search) (Cape Town)

WebFX

Cape Town, Western Cape, South Africa (On-Site)
7 Months ago
The Walt Disney Company - Disney Store Sales Associate (Part-Time)

The Walt Disney Company

Sevierville, Tennessee, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Philippines

Amber - Customer Support Agent with English and Japanese

Amber

Manila, Metro Manila, Philippines (On-Site)
11 Months ago
Keywords Studios - Player Engagement - Senior Operations Manager (Manila and Bacolod)

Keywords Studios

Mandaluyong, Metro Manila, Philippines (Hybrid)
1 Month ago
NinjaVan - Business Administration (Entrepreneurship)

NinjaVan

Mandaluyong, Metro Manila, Philippines (Hybrid)
7 Months ago
Nagarro - Content Proofer

Nagarro

Cebu City, Central Visayas, Philippines (On-Site)
7 Months ago
Netflix - Program Manager, Global Curriculum

Netflix

Manila, Metro Manila, Philippines (On-Site)
3 Months ago
PwC - FDD Manager

PwC

Makati, Metro Manila, Philippines (On-Site)
7 Months ago
Sovrun - AI Engineer (Multi-Agent LLM Systems)

Sovrun

Makati, Metro Manila, Philippines (Hybrid)
1 Month ago
PwC - ESG Associate

PwC

Makati, Metro Manila, Philippines (On-Site)
7 Months ago
Team Liquid - Merchandise Production Coordinator

Team Liquid

Metro Manila, Philippines (Hybrid)
3 Months ago
WebFX - Remote Copywriter: Technology & SaaS

WebFX

Philippines (Remote)
7 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Netflix - Engineering Manager, Traffic Engineering & Managed Fleets

Netflix

Los Gatos, California, United States (On-Site)
2 Months ago
Netflix - Technical Program Manager, Metadata Innovation

Netflix

United States (Remote)
6 Months ago
DraftKings - People Operations Associate

DraftKings

Boston, Massachusetts, United States (On-Site)
1 Month ago
CloudHire - Customer Service Representative

CloudHire

India (Remote)
2 Months ago
Evolution - Floor Operations Supervisor

Evolution

Atlantic City, New Jersey, United States (On-Site)
9 Months ago
Easygo - Sportsbook Manager

Easygo

Melbourne, Victoria, Australia (On-Site)
2 Months ago
SmileGate - 리스크 매니징(RM) 사업PM

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
4 Months ago
ByteDance - Appeal Program Manager - UK Market

ByteDance

Taguig, Metro Manila, Philippines (On-Site)
1 Month ago
Tesla - Field Manager Supercharging - UK & Ireland

Tesla

London, England, United Kingdom (On-Site)
3 Months ago
Garena - Senior Associate, Product Operations

Garena

Bengaluru, Karnataka, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded