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Resort Call Center Representative - Part Time

The Walt Disney Company

Hong Kong (On-site)

Resort Call Center Representative - Part Time

1 Month ago • All levels • Administrative

About the job

3 skills required for this role

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microsoft-office

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Job Description

The Hong Kong Disney Resort is looking for a part-time Resort Call Center Representative to provide exceptional customer service to guests. This role involves handling high volume of phone calls from guests, providing one-stop excellent guest services promptly, and operating Resort Call Center systems and applications efficiently. The ideal candidate will have strong communication skills in Cantonese, English, and Putonghua, a professional image, and the ability to work in a fast-paced environment. Previous experience in Hotel, customer services, or tourism industry is preferred.

Must have:

Fluent in Cantonese, English, and Putonghua
Professional image and maintains Guest privacy
Ability to work in fast-paced and sometimes stressful environment
Team player, self-initiative and strong sense of responsibility

Good to have:

Previous work experience in Hotel, customer services, or tourism industry
Tertiary education qualification from Hotel, Hospitality or Tourism Management courses
Computer skills and knowledge in Microsoft Office applications (Word, Excel, PowerPoint) and Chinese word processing

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Job Summary:

At the Hong Kong Disney Resort, Guests have the opportunity to experience not only our Magical Parks and Resort Hotels, but our service as well. That service begins with their very first phone call. Assisting Guests to create a magical experience just for them is the main role.

Responsibilities:

Handle high volume of phone calls, which may be called for different purposes, from our Guest
Provide one-stop excellent Guest services promptly
Operate Resort Call Center systems and applications in an accurate and efficient manner

Basic Qualifications:

Ability to speak fluent Cantonese, English, and Putonghua. (Non-Chinese speaking candidates are welcome!)
Ability to reflect a professional image while maintaining Guest privacy
Ability to perform in a fast-paced and sometimes stressful working environment
Good team player, self-initiative and strong sense of responsibility

Preferred Qualifications:

Preferably with previous work experience in Hotel, customer services, or tourism industry
Preferably with tertiary education qualification from Hotel, Hospitality or Tourism Management courses
Preferably with computer skills and knowledge in Microsoft Office applications (Word, Excel, PowerPoint) and Chinese word processing

＃LI-DNI

Additional Information:

SCHEDULE AVAILABILITY
Our Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company, including shifts on Saturdays, Sundays and Public Holidays.

SUBMITTING YOUR APPLICATION
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Keyword: hotelexp,hkdlaug,bazaarjob

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About The Company

The Walt Disney Company

1181 Active Jobs

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!