Resort Call Center Supervisor (Special Event)
Job Summary
Job Description
- Handle guest inquiries and complaints
- Train and supervise hotline representatives
- Develop and implement hotline procedures
- Proficient in Cantonese, English, Putonghua
- Strong problem-solving and organizational skills
- Customer service experience
- Microsoft Office skills
- Chinese word processing
5 skills required
Job Details
Job Summary:
Responsibilities:
- Handle guest inquiries, requests, and comments for run event
- Train and coach Event Hotline Representatives
- Supervise Special Event Hotline Representatives and oversee hotline operations
- Handle escalated runner complaints and inquiries with professionalism
- Develop and implement policies and procedures for the event hotline
- Monitor event hotline performance and productivity, analyzing call center metrics and guest feedback to drive improvements
Basic Qualifications:
- Proficiency in Cantonese, English, and Putonghua is an advantage
- Ability to present a professional image while ensuring guest privacy
- Strong problem-solving, reasoning, and organizational skills
- Full-time availability to work from Monday to Friday from 08:30 to 6:00 PM (excluding redemption periods and race day support)
Preferred Qualifications:
- Previous work experience in the customer service industry
- Familiar with computer skills and knowledge of Microsoft Office applications (Word, Excel, PowerPoint) and Chinese word processing
Additional Information:
SCHEDULE AVAILABILITYOur Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company, including shifts on Saturdays, Sundays and Public Holidays.
SUBMITTING YOUR APPLICATION
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Keyword: hotelexp,hkdlaug,bazaarjob
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About The Company
From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!
The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…
What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!
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