Resource Management Specialist

1 Week ago • 5-8 Years

About the job

Summary_{By Outscal}

Resource Management Specialist at Q2 in Bengaluru, India. 5+ years of consulting & professional services experience. Must have experience with data, project management, and critical thinking. Strong communication & problem-solving skills required.

About the job

As passionate about our people as we are about our mission.

What We’re All About

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

Partners and liaisons among Services Delivery Teams, Programs, and business leaders to assist in identifying current staffing needs and job requirements to ensure optimal coverage for the project portfolio.

Monitors current resource availability in assigned areas and determines the approach to resourcing needs based upon current staff.

Partners with talent acquisition (recruiting) and Human Resource Business Partners to facilitate appropriate staffing across the department based on aggregate understanding of project requirements. Provides input to talent acquisition and talent management strategy for assigned areas.

Oversees day-to-day staffing operations to balance the needs of the associate, client, and business, make the best use of resources, and find the right fit for client engagements.

Works to resolve any issues regarding under or over allocations of current resources/employees.

Develops data-driven utilization and forecasting models to scale the business for the future, helping to translate business needs into an actionable staffing model

Partners across the business to optimize job descriptions, skills matrices, and training paths to develop and encourage teams, contributing to a culture of engaged and evolving talent

Assists employees and managers in matching individuals' skills with the organization's staffing needs. Assigns individual skills to guide appropriate job placement decisions and identify individuals for development.

Assists in resourcing project transitions including employee updates to skill repositories.

Works on resource management initiatives that may include: processes, tools, and reporting capabilities to support staffing, utilization management, and resource forecasting

Builds relationships with leadership to become a trusted advisor to achieve business objectives and manage conflict resolution

Addresses and/or mediates employee and manager concerns during selections and transitions to ensure good working relationships. Ensures assignment information is appropriately communicated and documented.

Communicates capacity risks and forecasts to the management team, and provide context to assist leaders in managing stakeholder expectations

Runs weekly resource meeting and facilitate resourcing issues/conflict resolution with Delivery Managers and appropriate department heads

Bachelor’s degree and a minimum of 5+ years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience.

5+ years of consulting and professional services experience

Experience working with and drawing meaningful business insights from raw data and data visualizations, and using data to craft a narrative

Experience with (and ability to learn) project and resource management tools.

Highly effective in ambiguous situations, with a continuous improvement approach and strong critical thinking skills

Strong organizational communication and problem-solving skills, with experience gaining consensus across large and complex organizations

Demonstrated analytic and data management capabilities and reporting presentation of complex data, and solid ability to explain insights to business partners

This position requires fluent written and oral communication in English.

Health & Wellness

Hybrid Work Opportunities

Flexible Time Off

Career Development & Mentoring Programs

Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents

Community Volunteering & Company Philanthropy Programs

Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

How We Give Back To The Community

You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.