Retail Associate

2 Years ago • All levels

Job Summary

Job Description

As a Retail Associate at Sandbox VR, you will be responsible for providing a world-class guest experience by enthusiastically welcoming and guiding guests through their VR experiences. You will also be providing technical support and troubleshooting, ensuring the smooth operation of the VR equipment and addressing any technical issues. Additionally, you will maintain the cleanliness and order of the store and equipment. This role requires being on your feet for long periods, the ability to lift up to 40 lbs, and weekend availability. This position offers employee discounts, benefits, and opportunities for promotion.

Must have:

Deliver world-class guest experiences and provide enthusiastic service.
Provide technical support and troubleshoot technical issues.
Maintain the cleanliness and order of the store and equipment.
Be at least 18 years of age or older.
Weekend availability is required for this position.

Perks:

Sick time
401(k) + Match
Commuter (Transit and Parking) Benefits
Exclusive savings on entertainment, shopping, hotels, and more
Promotion Potential - over 40% of our store roles are promoted from within
Referral Bonus Program
Employee Discounts and Free Sessions
“Positive Guest Review” Incentive Program

3 skills required

3 skills required for this role

Add these skills to join the top 1% applicants for this job

motion-capture

problem-solving

quality-control

Job Details

Who We Are

We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive experiences. When guests step into one of our stores, our full-body motion tracking gear and Hollywood motion capture cameras make them the stars of their own movies. Groups freely roam our large-open “holodecks” together, relying on each other to succeed in social experiences. Whether it’s venturing into space, battling on the high seas, or surviving a zombie apocalypse, our experiences take our guests on a journey they won’t forget!

Since launching in 2017, we’ve become the location-based VR industry leader. As we continue to expand globally, there’s never been a better time to join the Sandbox VR team. We take pride in the relationships we are building within our communities by providing world-class experiences for our guests and our employees. Here, we value humility and have built a collaborative environment, ensuring that our guests, and our teammates all win collectively. If this sounds interesting to you, we’d love you to join us, as we build the future of entertainment.

Interested in working at Sandbox VR? Sneak peek of our store experience HERE.

What You Will Be Doing:

Deliver a World-Class Guest Experience: You'll enthusiastically and confidently stay near our entrance, encouraging people to come inside and welcoming our guests upon entry. You’ll guide them through their experiences, ensuring every moment is exceptional, from gearing up to gearing down. Guests will leave excited to share their personalized videos and photos and eager to explore new experiences in the future.
Technical Support and Troubleshooting: You’re proficient in utilizing various computer and tablet technologies. You’ll demonstrate an intellectual curiosity for our technology, helping guests fit their gear properly while lightheartedly addressing any technical mishaps, such as "robot upgrades" to maintain guest immersion.
Keep it Shiny: You'll keep our facility in top shape by maintaining order and cleanliness of our stores, experience rooms, and equipment for the guests. You’ll help us ensure the store maintains a premium and professional experience at all times.

What We Are Looking For:

Be Egoless: No room for personal agendas here
Underdog Mindset: We love strong problem solvers who can adapt to change well
Win Collectively: Positive attitudes are contagious, and we love winning as a team
Physical Stamina: You will be on their feet for long periods of time. You’ll also occasionally be required to bend, lift up to 40 lbs., and/or walk up stairs.
Physical Dexterity: For some technical issues, you’ll also need close-distance hand-eye coordination and ability to manipulate basic hand tools (e.g. screwdrivers).
Please note, we only accept applications from individuals who are 18 years of age or older.
Weekend Availability: This role will have flexible scheduling, which we’ll work around availability where possible, but all staff are expected to have weekend availability in accordance with the needs of the location.

Benefits:

Sick time
401(k) + Match
Commuter (Transit and Parking) Benefits
Exclusive savings on entertainment, shopping, hotels, and more
Promotion Potential - over 40% of our store roles are promoted from within
Referral Bonus Program
Employee Discounts and Free Sessions
“Positive Guest Review” Incentive Program

Note: Evening and weekend availability may be required depending on the business’ needs.

Sandbox VR is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.