Retail Sales Specialist
Job Summary
Job Description
FASHIONPHILE is revolutionizing the ultra-luxury fashion re-commerce experience by extending product lifecycles and increasing accessibility. As a Retail Sales Specialist, you will deliver an exceptional in-store experience, representing the brand with energy and enthusiasm. You will engage with clients, support store operations, and foster a welcoming, inclusive environment. Responsibilities include providing a best-in-class luxury experience, adhering to inventory and visual standards, supporting daily operations like answering phones and processing returns, and driving sales through clienteling and outreach.
Must have:
- Extensive customer service experience
- Sales experience
- Proven ability to build customer relationships
- Basic knowledge of luxury handbags
- Excellent communication skills
- Strong attention to detail
2 skills required
Job Details
FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.
About the Opportunity
We’re looking for a Retail Sales Specialist to deliver exceptional in-store experience and represent the FASHIONPHILE brand with energy and enthusiasm. In this role, you’ll engage with clients, support store operations, and help create a welcoming, inclusive environment for all customers. Join our O.N.E FASHIONPHILE Team—where we work as one, embrace change with agility, and communicate with purpose. Responsibilities include:
- Providing best in class luxury experience. Includes a warm welcome and support throughout shopping and selling experience.
- Following inventory guidelines (product location, tethering items for security), overall visual standards (tags tucked in, straps tucked in, and displays being returned to the proper area after showing to clients.) and daily opening and closing procedures.
- Supporting day to day operations by answering phones, supporting BOPUS and returns, and supporting customers in finding their holy grail.
- Clienteling and achieving set sales goals through proactive outreach.
What We’re Looking For
- Extensive customer service experience
- Sales experience
- Proven ability to build strong and long lasting customer relationships
- Basic knowledge of high-end luxury handbags and accessories
- Excellent verbal and written communication skills
- Strong attention to detail
What We Offer
- Medical, Dental and Vision Coverage
- FSA options for Medical, Dependent Care & Commuter Benefits
- Paid Time off, Paid Sick Time, and Paid Holidays
- 401(k) with generous match program
- Free Life Insurance and AD&D
- Long-Term Disability Insurance
- Employee Discount
Pay Rate: This position begins at $20.00/HR for a New Hires into FASHIONPHILE's Chelsea, NY Flagship location + uncapped commission.
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