Revenue Management Analyst

About the Role & Team:

Disney Cruise Line Revenue Management Analyst

Our shoreside Cast Members support Crew Members and strategy efforts for our continually growing fleet. Chart the course for an incredible career journey with Disney Cruise Line!

We Are…

Disney Cruise Line Revenue Management is responsible for fleet-wide pricing, revenue planning and forecasting, and inventory control. The Disney Cruise Line Revenue Management Analyst works closely with their leader, a Revenue Manager, to maximize revenue from stateroom inventory for their assigned ship. Revenue Management Analysts are resident experts of their ship and its revenue strategy, and are responsible for enacting a selling strategy and supporting pricing decisions that meet revenue goals. They are also responsible for working with other shoreside teams to ensure that each reservation is paid in full and assigned a stateroom so the pier and onboard teams can provide a seamless guest experience.

What You Will Do:

• Partner with Revenue Manager on inventory control strategies, including overselling and upgrading on the category level for each sailing
• Implement real-time inventory controls in Disney Cruise Line’s reservation system, including opening and managing promotional offers
• Monitor exception reports to ensure guests have fully paid applicable deposits and balances due, as well as ensure cancellation and other policies are being properly followed
• Partner with various departments (including Guest Services, Guest Communications, Security Compliance, Pier Operations, and Sales) to problem solve reservation challenges and apply Guest Communications vouchers to reservations
• Work with shipboard team to block rooms for maintenance while minimizing impact to guests and revenue
• Provide back-up support for Revenue Manager in evaluating Revenue Management System pricing recommendations
• Evaluate and suggest improvements to department processes and reports
• Collaborate with Revenue Managers to generate group quotes for Sales team
• Apply data analysis and strategic thinking to ad hoc projects that increase revenue potential

Required Qualifications:

• Demonstrated Excel and PowerPoint proficiency
• Strong oral and written communication skills
• Curiosity about using data to answer questions and communicate recommendations
• Self-motivated and detail-oriented, with the ability to quickly learn new systems and processes
• Proven success collaborating with a range of partners
• Strong sense of responsibility, ownership, and pride in delivering quality results

Education:

• Bachelor’s degree in Business, Finance, Economics, Industrial Engineering, or related field

Preferred Qualifications:

• Experience with SQL and Tableau
• Revenue Management, Pricing, or Cruise Industry experience

Disability accommodation for employment applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email  with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.