Risk and Payments Analyst

2 Months ago • All levels • Risk Management • $1 PA - $1 PA

Job Summary

Job Description

Rush Street Interactive (RSI) is a leading online casino and sports betting company. They are seeking a Risk & Payments Analyst to manage risk monitoring, payment functions, and KYC documents. Responsibilities include processing withdrawals, reviewing documents, investigating fraud, handling customer inquiries related to payments, assisting with chargeback disputes, and updating patron information. The role also involves ensuring compliance with federal and state laws, staying updated on policy changes, and collaborating with other analysts. The company values proactive, self-disciplined professionals who enjoy collaboration and achieving goals together.
Must have:
  • Withdrawal processing and document review
  • Investigate escalated payment/fraud inquiries
  • Analyze player activity for fraud
  • Assist customer service with payment inquiries
  • Review and approve KYC documents
  • Log account changes per jurisdiction
  • Follow Standard Operating Procedures
  • Maintain subject matter expertise
  • Work independently and in a team
  • Proficient in Microsoft Office (Excel)
Good to have:
  • Knowledge of iGaming/sports wagering
  • Experience with payment processing/methods
  • Experience with gambling industry terminology
  • Familiarity with data analysis/fraud detection
  • Effective communication and presentation skills
  • Prior financial services/compliance experience
  • Detail-oriented
  • Strong time management skills
  • Able to obtain gaming certifications/licenses
Perks:
  • Discretionary annual company bonus
  • 401(k) plan with 100% company match
  • Comprehensive medical, dental, and vision insurance
  • Paid Time Off
  • Employee Assistance Program (EAP)

Job Details

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.

As a rapidly growing company in an emerging industry, we are looking for a Risk & Payments Analyst position to assist with all risk monitoring, payment functions, and KYC Documents. Primary responsibilities include withdrawal/document review, chargebacks/returns, fraud investigations and reporting, and customer contacts relating to these and related topics.

What You'll Do: 

  • Responsible for timely withdrawal processing and document review
  • Investigate and respond to escalated payments/fraud related customer contacts
  • Analyze player activity to prevent, identify, and report potential fraud
  • Assist customer service with payments related inquiries
  • Assist with chargeback disputes and fraud investigations as needed
  • Review and accept/reject KYC documents uploaded by patrons
  • Update patron information and manually complete the KYC process
  • Log changes to player accounts as required in each jurisdiction
  • Assist with intake of other documents as needed
  • Follow Standard Operating Procedures on all federal and state laws, regulatory requirements and business policies and procedures.
  • Stay abreast of policy and regulatory changes to maintain subject matter expertise.
  • Remain cognizant of relevant quality assurance policies and procedures.
  • Assist other Risk and Payment Analyst from a quality assurance perspective with all tasks and duties required for the role.   
  • Escalate all necessary issues to management in a timely fashion.
  • Provide feedback to product team and management team about player issues.
  • All other duties as assigned

What You'll Bring: 

  • Knowledge of iGaming, sports wagering, payment processing, and various payment methods/providers
  • Experience with gambling industry and industry terminology, promotions, and gameplay
  • Familiarity with data analysis and fraud detection
  • Effective communication and presentation skills
  • Prior experience in financial services, compliance, or operations role.
  • Detail oriented with excellent written and verbal communication skills.
  • Proficient in Microsoft Office suite including Excel.
  • Strong time management skills and able to prioritize multiple requests.
  • Able to work independently and as part of a team.
  • Must be able to obtain and maintain gaming certifications or licenses as required. #LI-HYBRID
This role spans a wide breadth of experience at Rush Street Interactive, welcoming candidates with diverse experiences, backgrounds, and locations. The pay range reflects potential variations in experience, skills, and location. The pay range does not reflect total compensation, which includes base pay, benefits, and/or bonuses. For candidates outside the US (Canada, Europe, Latin America), we take a locally informed approach to compensation and will share specific ranges based on your country of residence.

Location Eligibility: Open to candidates across the US (except California, Washington, Maryland, and New York).
Benefits:
  • Discretionary annual company bonus (Eligibility Varies by Role) 
  • 401(k) plan with 100% company match on the first 4%
  • Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance
  • Paid Time Off (Eligibility Varies by Role)
  • Employee Assistance Program (EAP)

Pay Range

$1 - $1 USD

What Makes Us Great:
  • Comprehensive compensation
  • Work-life balance initiatives
  • Autonomy – we embrace personal freedom and responsibility
  • Creativity – we are open to new ideas of how we can be better
  • Growth – we want you to develop personally as well as professionally
  • Top-notch professionals who are passionate about what they do
  • People-oriented environment and supportive atmosphere

As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.

Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.

Be at the forefront of this ground-breaking industry! Apply now!

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About The Company

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. RSI was named the 2022 EGR North America Awards Operator of the Year, Customer Service Operator of the Year, and Social Gaming Operator of the Year. RSI is committed to industry-leading responsible gaming practices and seeks to provide its customers with the resources and services they need to play responsibly. As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable.

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