Sales Advisor 30h

12 Minutes ago • All levels • Sales

Job Summary

Job Description

As a Sales Advisor, you will be the welcoming face of our brand, providing high-level service to customers. Your responsibilities include assisting on the shop floor, at cash desks, and in fitting rooms, as well as processing deliveries, replenishing stock, and merchandising. You will create inspiring shopping experiences by guiding customers with warmth and enthusiasm, offering genuine assistance, and collaborating with your team to make every interaction memorable. While customer service and fabric knowledge are beneficial, they are not required.
Must have:
  • Provide customers with high-level service
  • Initiate conversations
  • Assist at the cash desk, fitting rooms and throughout the shop floor
  • Process deliveries
  • Replenish stock
  • Merchandise the latest garments on the shop floor
  • Create welcoming experiences that showcase the best of our brand
  • Guide customers through their journey, offering genuine assistance and proactive service
  • Collaborate with team to create moments that matter
Good to have:
  • Previous experience in customer service
  • Familiarity with fabrics
Perks:
  • Attractive benefits with extensive development opportunities around the globe
  • 25% staff discount, usable on all H&M Group brands in stores and online
  • Included in H&M Incentive Program – HIP

Job Details

Job Description

As the Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Qualifications

  • Customer-focused; you have a genuine interest in getting to know our customers and offering an experience and level of service to match their expectations
  • Proactive; you use your initiative to provide customers with a memorable shopping experience
  • Curious; you seek opportunities to improve everyday processes and routines and take proactive action where needed
  • You listen to and show interest in others’ ideas and opinions
  • You’re honest and genuine in your approach
  • You are interested in fashion and trends
  • You are communicative, positive and open-minded
  • You’re willing to learn and adapt
  • You’re collaborative, inclusive and supportive of others
  • You have good English language skills

Additional Information

This is a full-time position with a contract of 30 hours a week please apply by sending in your CV in English as soon as possible.

Benefits:

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

Inclusion & Diversity

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

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