Sales Advisor

• Passion pour la mission et les produits de Tesla, et désir de partager cela avec les autres
• Excellentes compétences en communication et capacité à établir des relations avec les clients
• La capacité d'expliquer des sujets complexes aux clients en termes simples
• Concentrez-vous sur l'éducation et la compréhension des besoins des clients
• Capacité à travailler dans un environnement au rythme rapide et sous haute pression, et à hiérarchiser plusieurs tâches et délais
• Grand souci du détail et sens de l'organisation
• Capacité à travailler de manière autonome et en équipe

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The Role

As a Sales Advisor, you will play a critical role in helping customers on their journey to ownership of a Tesla vehicle. You will be a product expert who is passionate about Tesla's mission and can communicate the benefits of owning a Tesla to potential customers. You will work with customers to understand their needs, educate them about Tesla vehicles, and guide them through the sales process to ensure they make an informed decision.

You have relentless determination to succeed, and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets. 

Responsibilities:

• Be a product expert on Tesla vehicles and technologies, and stay up to date with the latest developments and trends
• Understand the needs and preferences of each customer, and provide a personalized solution that meets their requirements
• Provide detailed and transparent information about the benefits of owning a Tesla vehicle, including charging and maintenance costs, environmental impact, and driving experience
• Guide customers through the sales process, including financing options, trade-ins, and delivery timelines
• Be a trusted advisor to customers, answering any questions they may have and addressing any concerns or objections they may raise
• Provide an exceptional customer experience that exceeds their expectations, building a long-term relationship with them
• Meet or exceed sales targets and performance metrics
• Work collaboratively with other members of the Tesla team to ensure a seamless customer experience

General duties

• Operate with a flexible mindset to support sales and delivery needs across the team
• Ensure that customer details and all actions are accurately tracked and updated in our internal systems 
• Execute on and share best practices with and across your Tesla location 
• Educate customers on the full Tesla ecosystem and all available solutions available to meet their needs  
• In respect to Tesla’s processes, timely execute on sales administrative duties including contract completion, finance, and work in close collaboration with relevant stakeholders to get it done  
• Manage any additional duties to support wider business requirements 
• Maintain car readiness through cleaning test drive to keep Tesla brand at excellence level
• Maintain a store at Tesla standards related to cleanliness
• Use avaya or client management tool existing
• Event creation and participation to create leads
• Follow up of customers to ensure a sales is realized

Requirements: 

• Passion for Tesla's mission and products, and a desire to share this with others
• Excellent communication skills and the ability to build rapport with customers
• The ability to explain complex topics to customers in simple terms
• Focus on educating and understanding customers' needs
• Ability to work in a fast-paced, high-pressure environment, and prioritize multiple tasks and deadlines
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team