Sales Advisor

4 Months ago • All levels • Sales

Job Summary

Job Description

As a Sales Advisor at Tesla in Zaventem, you'll be a crucial part of guiding customers through the process of purchasing a Tesla vehicle. You'll act as a product expert, showcasing Tesla's mission and the advantages of electric vehicle ownership. Responsibilities include understanding customer needs, providing personalized solutions, educating them on Tesla vehicles and their technology, guiding them through financing and delivery, and building strong customer relationships. You will work closely with the sales and delivery team, track customer data accurately, share best practices, and handle administrative tasks like contract completion and finance. Success involves meeting sales targets, collaborating effectively, and providing exceptional customer service. The role necessitates excellent communication skills, a strong understanding of the Tesla ecosystem, and the ability to work in a fast-paced environment.
Must have:
  • Product expertise in Tesla vehicles
  • Excellent communication & rapport-building
  • Customer needs understanding & education
  • Sales process guidance & closing deals
  • Exceptional customer service delivery
  • Meeting sales targets and metrics
  • Team collaboration & flexibility
  • Fluency in English and Dutch/French

Job Details

What to Expect

As a Sales Advisor, you will play a critical role in helping customers on their journey to ownership of a Tesla vehicle. You will be a product expert who is passionate about Tesla's mission and can communicate the benefits of owning a Tesla to potential customers. You will work with customers to understand their needs, educate them about Tesla vehicles, and guide them through the sales process to ensure they make an informed decision.

You have relentless determination to succeed, and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.

  • Be a product expert on Tesla vehicles and technologies, and stay up to date with the latest developments and trends
  • Understand the needs and preferences of each customer, and provide a personalized solution that meets their requirements
  • Provide detailed and transparent information about the benefits of owning a Tesla vehicle, including charging and maintenance costs, environmental impact, and driving experience
  • Guide customers through the sales process, including financing options, trade-ins, and delivery timelines
  • Be a trusted advisor to customers, answering any questions they may have and addressing any concerns or objections they may raise
  • Provide an exceptional customer experience that exceeds their expectations, building a long-term relationship with them
  • Meet or exceed sales targets and performance metrics
  • Work collaboratively with other members of the Tesla team to ensure a seamless customer experience
What You’ll Do
  • Operate with a flexible mindset to support sales and delivery needs across the team
  • Ensure that customer details and all actions are accurately tracked and updated in our internal systems
  • Execute on and share best practices with and across your Tesla location
  • Educate customers on the full Tesla ecosystem and all available solutions available to meet their needs
  • In respect to Tesla’s processes, timely execute on sales administrative duties including contract completion, finance, and work in close collaboration with relevant stakeholders to get it done
  • Manage any additional duties to support wider business requirements
What You’ll Bring
  • Passion for Tesla's mission and products, and a desire to share this with others
  • Excellent communication skills and the ability to build rapport with customers
  • The ability to explain complex topics to customers in simple terms
  • Focus on educating and understanding customers' needs
  • Ability to work in a fast-paced, high-pressure environment, and prioritize multiple tasks and deadlines
  • Strong attention to detail and organizational skills
  • Ability to work independently and as part of a team
  • Understands English and Dutch or French languages and communicate in it when needed
  • Valid driving license

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Als Sales Advisor speel je een cruciale rol in het helpen van klanten op hun weg naar het bezit van een Tesla voertuig. Je bent een productexpert die gepassioneerd is door de missie van Tesla en die de voordelen van het bezit van een Tesla kan overbrengen aan potentiële aan potentiële klanten. Je werkt samen met klanten om hun behoeften te begrijpen, informeert hen over Teslavoertuigen en begeleidt hen door het verkoopproces om ervoor te zorgen dat ze een weloverwogen beslissing nemen.

Je bent vastberaden om te slagen en je wordt gedreven door de missie van Tesla om de overgang van de wereld naar duurzame energie te versnellen. Je maakt deel uit van een groter verkoop- en leveringsteam dat nauw en flexibel samenwerkt aan alle taken. Er wordt van je verwacht dat je vaak samenwerkt en een one-team mentaliteit aan de dag legt om verkoop- en leveringsdoelen te halen. Verantwoordelijkheden

• Een productexpert zijn op het gebied van Teslavoertuigen en -technologieën, en op de hoogte blijven van de nieuwste ontwikkelingen en trends

• De behoeften en voorkeuren van elke klant begrijpen en een gepersonaliseerde oplossing bieden die aan hun eisen voldoet

• Gedetailleerde en transparante informatie verstrekken over de voordelen van het bezit van een Tesla, inclusief oplaad- en onderhoudskosten, milieu-impact en rijervaring

• Klanten begeleiden tijdens het verkoopproces, inclusief financieringsopties, inruil en levertijden

• Een betrouwbare adviseur zijn voor klanten, vragen beantwoorden en eventuele zorgen of bezwaren wegnemen

• Een uitzonderlijke klantervaring bieden die hun verwachtingen overtreft en zo een langdurige relatie met hen opbouwen

• Verkoopdoelstellingen en prestatiecijfers halen of overtreffen

• Samenwerken met andere leden van het Tesla-team om een naadloze klantervaring te garanderen

 

Algemene taken:

• Opereren met een flexibele mindset om verkoop en leveringsbehoeften in het hele team te ondersteunen

• Ervoor zorgen dat klantgegevens en alle acties nauwkeurig worden bijgehouden en bijgewerkt in onze interne systemen

• Uitvoeren en delen van best practices met en over je Tesla locatie

• Klanten informeren over het volledige Tesla ecosysteem en alle beschikbare oplossingen om aan hun behoeften te voldoen

• Met betrekking tot Tesla's processen, tijdig uitvoeren van administratieve taken, waaronder het voltooien van contracten, financiën, en nauw samenwerken met relevante belanghebbenden om dit voor elkaar te krijgen


Kwalificaties

  • Passie voor Tesla's missie en producten, en de wens om dit met anderen te delen
  • Uitstekende communicatieve vaardigheden en het vermogen om een goede verstandhouding met klanten op te bouwen
  • Het vermogen om complexe onderwerpen in eenvoudige bewoordingen uit te leggen aan klanten
  • Focus op het opleiden en begrijpen van de behoeften van klanten
  • Het vermogen om te werken in een snelle omgeving onder hoge druk en om prioriteiten te stellen bij meerdere taken en deadlines
  • Sterke aandacht voor detail en organisatorische vaardigheden
  • Zelfstandig en in teamverband kunnen werken
  • Begrijpt de Engelse en Nederlandse of Franse taal en kan hierin communiceren wanneer nodig
  • Geldig rijbewijs

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