Sales Engineer II
Job Summary
Job Description
Progress is seeking a motivated Sales Engineer II to help customers unlock the full potential of their SaaS and data solutions. This hybrid role involves working closely with sales teams and customers to understand business challenges, identify use cases, and demonstrate how the solution creates measurable value. Key responsibilities include conducting business-focused discovery sessions, exploring and mapping relevant use cases, delivering tailored product demonstrations, collaborating with sales and vertical teams, and educating customers on best practices. The role also involves gathering customer feedback to drive continuous improvement. Candidates should have experience in a pre-sales technical role, enthusiasm for technology, and strong communication skills. Success will be measured by customer satisfaction, the quality of identified use cases, contribution to deals, and feedback from internal teams.
Must have:
- Pre-sales technical role experience
- Understand and articulate business challenges
- Solid communication and presentation skills
- Curiosity and willingness to explore use cases
- Team player with a collaborative mindset
Good to have:
- Enthusiasm for technology and desire to learn
- Exposure to SaaS, data solutions, or database technologies
- Willingness to travel occasionally
- Experience with customer discovery or business analysis
- Familiarity with CRM tools
- Customer-facing experience
Perks:
- Medical, dental, vision, life & disability benefits
- 401(k) retirement savings plan
- Tuition Reimbursement program
- Voluntary benefits (crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, pet insurance)
- Competitive salary
- Uncapped commission
- Employee Stock Purchase Program (ESPP)
- Flexible paid vacation time
- Paid day off for birthday
- Company holidays
- Parental Leave
- Employee Assistance Program (EAP)
- Employee well-being program
4 skills required
Job Details
We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI- powered applications and experiences with agility and ease.
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Sales Engineer II and help us do what we do best: propelling business forward. This will be a hybrid role so a mix of working between your home office and either our Burlington MA headquarters or our Raleigh NC office. You must be local to one of those locations to be considered for candidacy.
We are seeking a motivated Presales Specialist to help our customers unlock the full potential of our SaaS and data solutions. In this role, you’ll go beyond simple product demonstrations—you’ll work closely with sales teams and customers to deeply understand business challenges, identify real-world use cases, and demonstrate how our solution creates measurable value within their organization. Your enthusiasm, curiosity, and willingness to learn will help you grow as you bridge the gap between technology and business impact.
In this role, you will:
Business-Focused Discovery:
- Engage with customers to uncover their unique business challenges, workflows, and pain points.
- Conduct discovery sessions focused on business outcomes, not just technical requirements.
Use Case Exploration & Solution Mapping:
- Analyze customer environments to identify and propose relevant use cases for our solution.
- Map product capabilities to customer business practices and strategic goals.
Value-Driven Demonstrations:
- Deliver tailored product demonstrations that highlight how the solution addresses specific business needs and drives real value.
- Showcase not only what the product does, but how it fits into and improves customer processes.
Collaboration with Sales & Vertical Teams:
- Partner with sales and industry specialists to develop joint strategies for customer expansion.
- Participate in account planning and customer meetings to ensure alignment on business objectives.
Customer Education & Enablement:
- Educate customers on best practices, use cases, and the broader impact of the solution within their organization.
- Support the creation of business cases and ROI analyses to help customers make informed decisions.
Feedback & Continuous Improvement:
- Gather insights from customer interactions and share with Product and Engineering teams.
- Document use cases and success stories for enablement and marketing.
Your background:
- Experience in a Pre Sales technical role prior
- Enthusiasm for technology and a strong desire to learn.
- Ability to understand and articulate business challenges and how technology can address them.
- Some exposure to SaaS, data solutions, or database technologies.
- Solid communication and presentation skills.
- Curiosity and willingness to ask questions and explore new use cases.
- Team player with a collaborative mindset.
- Willingness to travel occasionally for customer meetings (if applicable).
- Experience with customer discovery or business analysis.
- Familiarity with CRM tools (Salesforce, HubSpot, etc.).
- Customer-facing experience in any capacity.
Success Metrics
- Customer satisfaction and business impact scores.
- Number and quality of use cases identified and mapped to customer needs.
- Contribution to successful enterprise deals and expansions.
- Feedback from sales and technical teams on collaboration and support.
- Continuous improvement in business acumen and solution mapping skills.
If this sounds like you and fits your experience and career goals, we’d be happy to chat.
What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:
- Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan. Tuition Reimbursement program. Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
- Competitive salary, uncapped commission, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
- Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave.
- Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.
Apply now!
#LI-hybrid
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About The Company
Progress (Nasdaq: PRGS) empowers organizations to achieve transformational success in the face of disruptive change. Our software enables our customers to develop, deploy and manage responsible AI-powered applications and experiences with agility and ease. Customers get a trusted provider in
Progress, with the products, expertise and vision they need to succeed. Over 4 million developers and technologists at hundreds of thousands of enterprises depend on Progress. Learn more at www.progress.com.
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