Sales Support Coordinator, Specialist Sales

About Milestone:

With our unique video technology software, you help people make wiser and more responsible decisions – in and beyond security. Whether you advance our software, inspire to new integrations, or elevate our customers, you are part of a growth company recognized by the industry. We have a unique people first approach to everything we do, and it’s not just empty words. Being part of a fun, friendly, and flexible environment you’ll find, that working here almost feels like home away from home.

About the team:

You will be part of the Global Sales Operations (GSO) team, reporting to the Sales Operations Manager, Specialist Sales supporting both GSO as well as the Specialist Sales team. This role is primarily responsible for assisting in the daily order handling and sales-related tasks for the Specialist Sales team, including but not solely limited to customer screening and manual order entry.  It requires close collaboration with the sales team.

Additionally, this role is responsible for providing operational and administrative support to the product line’s sales team. This may include running reports, data hygiene, scheduling technical training classes, and implementing new processes.

We are now looking for a Sales Support Coordinator, Specialist Sales to join the team in Sofia, Bulgaria.

What you will be doing most of the time:

• Ensure that customers have been properly verified and screened before an order is booked and delivered.
• Provide order support to the analytic sales team and ensure the smooth transition of data from their Salesforce and into the ERP system (Business Central) for invoicing.
• Partner with global stakeholders to ensure that orders are invoiced and revenue is recognized in accordance with applicable service level agreements.
• Assist with implementing sales operations initiatives, data hygiene, and scheduling.
• Handle incoming order management and sales admin cases via a ticketing system and provide sales quotes.
• Interact closely with the analytic sales team regarding sales initiatives and assist in order han-dling.
• Manual order handling (all Milestone products and services).
• Handle inbound and outbound calls on the support phone line.
• Data entry in Salesforce and Business Central.
• Close cooperation with our APAC and Americas Sales Support, Finance, Legal, BC team and other Milestone functions.

How you can match:

• A Bachelor´s Degree preferable in Business or equivalent Education
• Experience in a customer support role or equivalent
• Experience with Salesforce or another CRM system
• Excellent command of English language, both orally, and in writing
• Excellent communications skills
• Flexible to work at later hours on month close
• Experience with Navision / Business Central would be considered an advantage
   

Milestone People First Benefits:

• Hybrid-friendly/flexible way of working
• Competitive salary and benefits
• 25 days vacation
• Employer covered luxury health and dental packages
• Best Doctors Insurance
• Public transport card sponsored by us or parking spot in the office
• Compliments gift card 
• Food vouchers
• Multisport card covered by the employer
• Employee Assistance Program supporting mental health with Mindromeda
• Dedicated employee learning and trainings budget

Thrilled to learn more:

If you want to take on this exciting challenge and be a part of our fast-growing technology company, apply now by submitting your application and CV.

*Only shortlisted candidates will be contacted.