Salesforce QA

We are seeking an experienced and detail-oriented Salesforce QA to join our Engineering & Development Services team. The ideal candidate will have 5 years of experience in manual Salesforce testing, along with a basic understanding of Copado for test automation. As a key member of our quality assurance team, you will be responsible for ensuring the quality and functionality of Salesforce applications while working closely with developers, solution engineers, and customers to identify potential issues. You will work closely with our technical teams to validate that the software and configurations meet the agreed-upon acceptance criteria, ensuring a seamless deployment for our clients.

Key Responsibilities:

Perform thorough manual testing on Salesforce applications to ensure functionality, security, and performance. Collaborate with developers, solution engineers, and other stakeholders to understand requirements and create detailed test plans and test cases.

Design, document, and execute test strategies, plans, and cases that align with customer-specific needs and configurations.

Execute test cases and document results, tracking defects and working with developers to ensure timely resolution. Utilize Copado and other Salesforce tools to automate repetitive test cases where applicable.

Identify and report bugs and issues, verifying bug fixes and ensuring they are properly addressed.

Provide ongoing feedback on application quality and suggest improvements to testing processes.

Work within an Agile framework

Stay updated on Salesforce platform updates and testing best practices.

Exception documentation skills covering the details of functionality, and acceptance criteria.

Adhere to delivery timelines, ensure great quality, follow the QA process, and suggest improvements as well.

• 5+ years of experience in software quality assurance, preferably in a SaaS implementation or customer-facing role.
• Strong analytical and problem-solving skills, with the ability to quickly understand customer processes and translate them into effective test cases.
• Excellent communication and collaboration skills, with the ability to work effectively across teams, including customers, implementation consultants, and technical resources.
• High attention to detail with a focus on ensuring quality in custom deployments.
• Experience working in Agile or Scrum environments is beneficial, especially Preferred Qualifications: Salesforce certifications (e.g., Salesforce Administrator, Salesforce Platform Developer)
• Experience working with the Salesforce platform, with a focus on testing configurations, workflows, and integrations.
• Experience in telecommunications, utilities, or energy industries.
• Knowledge of performance and security testing.

• Gain a deep understanding of the Sitetracker platform, its implementation process, and its key features
• Build foundational knowledge of the Salesforce platform, focusing on the specific customizations and workflows Sitetracker implements for clients.
• Shadow experienced Solution Architects and Solution Analysts and contributed to test planning, test case creation, and test execution for smaller projects or portions of larger implementations.
• Begin to understand the unique business requirements of Sitetracker’s key clients by reviewing project documentation and attending customer meetings.
• Collaborate with implementation and engineering resources to gain insight into how Sitetracker's custom implementations are executed

• Be completely autonomous in driving QA efforts from test planning to execution and bug tracking. You will be responsible for ensuring that the EDS delivery meets the customer’s acceptance criteria.
• Contribute to the refinement of QA processes by providing feedback based on your initial experiences. Proactively suggest improvements to test coverage, efficiency, and quality.
• Act as the main point of contact for QA-related queries during the implementation process. You will be expected to communicate test results, bugs, and fixes in a clear, professional manner.
• Balance working on multiple customer implementations, providing QA support for varying project timelines, and managing priorities effectively.
• Begin to identify areas where test automation could be introduced or expanded to improve efficiency in future implementations.

• Take full ownership of QA on high-profile or complex Sitetracker implementations, working closely with senior stakeholders both internally and externally.
• Become a key contributor to the overall QA strategy within the implementation team, identifying areas of improvement in processes, tools, and collaboration between teams.
• As a seasoned QA Analyst, help onboard and mentor new team members, sharing best practices and lessons learned from your experiences.
• Lead efforts to integrate automated testing for standard Sitetracker implementations, enhancing the overall efficiency and reliability of the QA process.
• Contribute significantly to successful customer go-lives by ensuring that the final product is stable, reliable, and aligned with the customer’s needs via regression and smoke test plans, test case results, automation execution, etc.
• You’ll be recognized as a trusted QA resource both internally and by Sitetracker’s clients.

About Sitetracker

Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service.  That problem has become even more pronounced due to the eventual explosion of 5G.  Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers. 

However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point.  Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges.  Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.

We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States).  Our people are extraordinary and we’re continuing to invest in our people-first culture.