Salesforce Solution Architect - Public Sector Industry Experience (Omnistudio experience required)

3 Months ago • 5 Years + • Manufacturing • Business Development

Job Summary

Job Description

Job Details

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Solution Architect leads one or more workstreams in sophisticated enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables. They serve as hands-on advisors, using strong communication skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment.

Solution Architects are strong presenters and facilitators that are able to co-create the vision and own the execution with the customer as well as acquire customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to implement the business strategies. They are proficient at analyzing issues and obstacles to resolve root cause, and can identify appropriate corrective action. They connect with technical and business customers from all levels through C-suite. On a day to day basis, they interact with customer product owner, business process owner and technical resources to understand requirements, analyze information, and craft comprehensive solutions. They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry.

Solution Architects are stewards of the Professional Services Methodology and use their networks to ensure that standard processes are followed. They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives. Solution Architects supply to thought leadership and standard methodologies by engaging with the cloud-specific practices teams. They will chip in both internally in their Community and externally in the marketplace.

YOUR IMPACT: Responsibilities
Salesforce Professional Services is looking for a Solution Architect. As a Solution Architect, you will be serving as a strategic advisor and Salesforce product and platform authority to the company’s largest, most sophisticated enterprise customers. Here are some salient responsibilities the role entails -

  • Serve as a trusted advisor to the client

  • Identify and lead internal critical initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise

  • Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value

  • Work collaboratively and having very strong communications skills, especially in instructing sophisticated concepts, and creative, prescriptive thinking across various levels of a client organization

  • Identify and proactively lead risk areas and commit to seeing an issue through to complete resolution

  • Handle customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners

  • Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward

  • Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform


MINIMUM QUALIFICATIONS

  • 5+ years of shown experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and known work

  • Extensive experience with configuration and customization on the Salesforce platform

  • Authority level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes

  • Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs

  • Experience in detailing business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs

  • Hands-on technical experience with Service Cloud, OmniStudio and Public Sector Solutions (PSS) is required

  • Strong presentation skills; able to optimally present a point of view and clearly articulate the rationale to a variety of customers

  • Meticulous individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies

  • Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience

  • Must be a standout colleague as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams

  • A great listener with the ability to connect with people in diverse roles

  • Resourceful and entrepreneurial thinker who can work through and solve problems

  • Possible travel of about 25%, but exact travel requirements will vary based on customer.

  • Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)


PREFERRED QUALIFICATIONS

  • Delivering high-value business outcomes applying an agile approach

  • Confirmed results leading customer and/or partner success stories

  • Experience working with Experience Cloud

  • Relevant Salesforce certifications and consulting experience are strongly recommended

PUBSEC APPENDIX

  • Experience working with clients within the Public Sector industry

  • Experience working with Salesforce GovCloud or GovCloud Plus is desired

  • Ability to acquire Public Trust Security Clearance (or higher) is a plus

  • Any type of previous or current successful adjudications on HSPD-12 or other types of federal security clearances is a plus

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

For Washington D.C based roles, the base salary hiring range for this position is $128,300 to $217,200.

For Maryland based roles, the base salary hiring range for this position is $128,300 to $217,200.

Similar Jobs

Varonis  - Director of Channel – East

Varonis

United States (On-Site)
2 Months ago
Canva - Business Development Representative - German Speaking

Canva

London, England, United Kingdom (Remote)
1 Week ago
Salesforce - Tableau Account Executive - North Africa (French speaking)

Salesforce

Casablanca, Casablanca-Settat, Morocco (On-Site)
4 Months ago
Dentsu - Associate Analytics Manager

Dentsu

Ho Chi Minh City, Ho Chi Minh City, Vietnam (On-Site)
4 Months ago
Salesforce - Enterprise Account Executive, Education

Salesforce

Deerfield Beach, Florida, United States (Remote)
4 Months ago
Microsoft - Senior Technical Program Manager

Microsoft

Hanoi, Hanoi, Vietnam (On-Site)
1 Month ago
bosh group india - IN_RBAI_Assistant Manager - Manufacturing Quality_IN

bosh group india

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Blue Yonder - Business Consultant (Manufacturing Solutions)

Blue Yonder

Tokyo, Japan (On-Site)
4 Months ago
Trek - Sales Associate

Trek

Grosse Pointe Woods, Michigan, United States (On-Site)
2 Weeks ago
Oil and Gas Job Search  - Senior Riser and Pipeline Engineer - TSI

Oil and Gas Job Search

Samudrapur, Maharashtra, India (Hybrid)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Anthology  Inc  - Senior Application Consultant, D365 CRM

Anthology Inc

United States (Remote)
6 Days ago
Salesforce - Signature Success, Sales Executive

Salesforce

Munich, Bavaria, Germany (On-Site)
3 Months ago
Salesforce - Account Executive, Regional General Business Sales (Nagoya/Chubu)

Salesforce

Nagoya, Aichi, Japan (On-Site)
4 Months ago
Sonar Source - Sales Support Specialist

Sonar Source

Austin, Texas, United States (On-Site)
3 Months ago
Neostella - Data Engineer

Neostella

Medellín, Antioquia, Colombia (Hybrid)
3 Months ago
PwC - Junior/Senior Consultant - Fraud

PwC

Prague, Prague, Czechia (On-Site)
4 Months ago
66degrees - Marketing Campaign Manager

66degrees

Bengaluru, Karnataka, India (Hybrid)
3 Months ago
Thumbtack - Account Executive

Thumbtack

Philippines (Remote)
1 Month ago
Future Works - Business Development Executive

Future Works

Mumbai, Maharashtra, India (On-Site)
4 Months ago
Salesforce - Senior Solution Consultant - French speaking

Salesforce

Dublin, County Dublin, Ireland (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Virginia, United States

King - Senior Manager, Accounting

King

California, United States (On-Site)
2 Weeks ago
Google - Software Engineer III, Generative AI, Google Cloud AI

Google

Mountain View, California, United States (On-Site)
3 Months ago
Skillz - Product Manager

Skillz

Las Vegas, Nevada, United States (On-Site)
2 Weeks ago
Activision - Lead Analytics Engineer

Activision

Santa Monica, California, United States (On-Site)
3 Months ago
Epic Games - Principal Platform Engineer

Epic Games

Cary, North Carolina, United States (On-Site)
1 Month ago
Infoblox - Resident Engineer

Infoblox

Richmond, Virginia, United States (On-Site)
3 Months ago
Blind Squirrel Games - Sr. Level Designer

Blind Squirrel Games

California, United States (Hybrid)
3 Weeks ago
Saviynt - Senior Software Engineer - Privilege Access Management (PAM)

Saviynt

El Segundo, California, United States (Hybrid)
3 Months ago
PlayStation Global - Corporate Counsel, Product

PlayStation Global

Aliso Viejo, California, United States (Hybrid)
1 Week ago
Riot Games - Integration Specialist, Enterprise

Riot Games

Los Angeles, California, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Manufacturing Jobs

Fluence - Senior Manager, Compensation & Benefits (EMEA)

Fluence

Amsterdam, North Holland, Netherlands (On-Site)
3 Months ago
Assystems - Senior Stress Engineer

Assystems

Derby, England, United Kingdom (On-Site)
3 Months ago
Zoox - Senior Dimensional Engineer

Zoox

Foster City, California, United States (On-Site)
3 Months ago
bosh group india - Senior Engineer - Product Planning

bosh group india

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Trek - Sales Associate

Trek

Johnstown, Colorado, United States (On-Site)
2 Weeks ago
Assystems - Senior Mechanical Engineer

Assystems

Glasgow, Scotland, United Kingdom (Hybrid)
3 Months ago
Assystems - Contract Engineering Lead

Assystems

Bristol, England, United Kingdom (On-Site)
3 Months ago
Trek - Seasonal Sales Associate

Trek

Gahanna, Ohio, United States (On-Site)
3 Weeks ago
Enphase Energy - Regulations & Standards Engineers

Enphase Energy

Christchurch, Canterbury, New Zealand (On-Site)
1 Month ago
Assystems - Process Engineer

Assystems

Bristol, England, United Kingdom (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Chile (Remote)

Chile (Remote)

Colombia (Remote)

Milan, Lombardy, Italy (Remote)

San Francisco, California, United States (Remote)

Dublin, County Dublin, Ireland (On-Site)

Palo Alto, California, United States (Hybrid)

San Francisco, California, United States (Remote)

View All Jobs

Get notified when new jobs are added by Salesforce

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug