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Salesforce Solution Architect (Salesforce Experience Mandatory)

Telangana, India (On-site)

Salesforce Solution Architect (Salesforce Experience Mandatory)

1 Month ago • 8-13 Years • Business Development

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Job Description

The Salesforce Solution Architect will play a pivotal role in supporting our largest and most strategic Solution Delivery initiatives. This role requires strong experience in designing transformational solutions and working directly with clients to meet their business needs. You will provide thought leadership and consultation throughout the implementation lifecycle. Key responsibilities include leading business process redesign, roadmap planning, and identifying touch points in multi-cloud implementations. You will also manage discussions with various levels of customer stakeholders, build strong relationships, and remain current with industry and technology trends.

Must have:

8+ years CRM experience with a minimum of 5 years on the Salesforce platform
Expert level understanding of Salesforce product suite (Sales, Service, Community, Marketing Clouds)
Experience leading workshops to define and prioritize client requirements
Proven ability to design and optimize business processes and integrate across systems
Excellent analytical skills and ability to develop processes and methodologies
Detail-oriented with ability to learn new concepts and technologies
Active Salesforce certifications or ability to achieve relevant certifications upon hire

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Solution Architect will have responsibility for supporting our largest and most strategic Solution Delivery opportunities, lending his/her expertise to the delivery of world class Salesforce implementations and building the necessary and valuable relationships both internally and externally in order to become recognised as a world class Business Transformation Expert.

A successful Architect has strong experience and enjoys designing transformational solutions and working directly with customers to meet their business needs. An individual filling this role will provide thought leadership and consultation throughout the life cycle of this transformation. This key member of our team will help with building a roadmap by running Business Process Reviews. This resource will also participate in Plan, Architect and Design activities and guide the subsequent implementation of Salesforce.

Responsibilities

Leads business process redesign, roadmap planning, and identifying touch points in multi-cloud implementations.
Develops strong client relationships by building trust, rapport and positive working relationships with key sponsors, stakeholders, and team members.
Remain current with leading edge industry and technology drivers and innovations including the Salesforce product set
Manage discussions with various levels of customer’s business stakeholders
Identify and help build services offerings to support rapid time to value for Salesforce implementations
Where required, support deep-dive pre-sales activity to position successful delivery of customer solutions
Liaise with Salesforce product teams to support client implementations
Maintain a target billable utilisation aligned to the role
Validates solution components, leads customer walkthroughs and provides guidance to the project manager for key issues/risks to the project
Work with internal and customer stakeholders to create prototypes, proof of concepts and sample mockups as a means of eliciting and defining business requirements
Create and own user stories/business requirements document as an outcome of the requirements gathering sessions

Requirements

8+ years CRM experience with a minimum of 5 years on the Salesforce platform
Expert level understanding of the Salesforce product suite, including any two of the following: Sales, Service, Community and Marketing Clouds
Experience in leading workshops to define and prioritise client requirements and required Capabilities. Ability to ask hard questions during workshops and suggest best practices and efficient ways of implementing business processes
Proven ability to design and optimise business processes and to integrate business processes across disparate systems.
Ability to demonstrate concepts visually and in writing as the situation demands to guide stakeholders in thinking through all aspects of the ask
Excellent analytical skills and the ability to develop processes and methodologies.
Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
Strong background in leading large web-based systems, or complete software product lifecycle exposure
Active Salesforce certifications or ability to achieve relevant certifications upon hire

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