SAP Associate Consultant - Application Support
Job Summary
Job Description
Invenio is seeking an SAP Associate Consultant for Application Support. This role involves providing first-level support to end-users by troubleshooting and resolving basic SAP issues. The consultant will assist in monitoring system performance, logging issues, and escalating complex problems to senior consultants. This is a great opportunity to gain hands-on experience in SAP environments and build a foundation in SAP consulting. The position requires flexibility to work in a rotational 24 x 5 shift schedule covering Japan, UK, and US time zones.
Must have:
- Learn and work on monitoring and assigning tickets using Service Now
- Handle initial level of queries from clients on emails
- Respond to emails and phone calls from end users
- Prepare Excel reports and dashboards
- Ability to handle client communication via Zoom/Teams and emails
- Work in a rotational 24 x 5 shift schedule
- Take ownership of assigned work
- Coordinate with team members
- Reliable with attention to detail
- Ability to multitask
- Work effectively in a team environment
- Result-oriented with a can-do attitude
- Understand business processes from a customer perspective
- Excellent oral and written communication skills
- Experience with Microsoft Office suite (Word, Excel, PowerPoint)
- Strong analytical skills
- Problem-solving skills
- Creative thinking
- Communicate clearly and empathetically
- Strong time management skills
Good to have:
- Prior experience in a support role will be an added advantage
- Understanding of business processes for focus area or module
- Ability to do research and perform detailed tasks
- Ability to explain ideas and concepts to project team members and client personnel
- Solid foundation for consulting soft skills
13 skills required
Job Details
About Invenio
Invenio is the largest independent global SAP solutions provider serving the public sector, as well as offering specialist skills in media and entertainment. We bring deep expertise combined with advanced technologies to enable organisations to modernise so they can operate at the speed of today’s business. We understand the complexities of international businesses and public sector organisations, working with stakeholders to drive change and create agile organisations of tomorrow using the technologies of today. Learn more at www.invenio-solutions.com.
Invenio is the largest independent global SAP solutions provider serving the public sector, as well as offering specialist skills in media and entertainment. We bring deep expertise combined with advanced technologies to enable organisations to modernise so they can operate at the speed of today’s business. We understand the complexities of international businesses and public sector organisations, working with stakeholders to drive change and create agile organisations of tomorrow using the technologies of today. Learn more at www.invenio-solutions.com.
Role – SAP Associate Consultant - Application Support
Summary
As an SAP Associate Consultant, you will provide first-level support to end-users by troubleshooting and resolving basic SAP issues. You will assist in monitoring system performance, logging issues, and escalating complex problems to senior consultants. This role is an excellent opportunity to gain hands-on experience in SAP environments and develop a strong foundation for a career in SAP consulting. The candidate should be ready to work in a rotational 24 x 5 shift schedule across Japan, UK, and US shift timings.
Responsibilities
- Should be able to learn and work on monitoring and assigning tickets using Service Now tool, handling initial level of queries from clients on emails, responding to emails, receiving phone calls from end users, making phone calls to service desk. Prior experience will be an added advantage.
- Excel reporting, preparation of excel reports, preparing dashboard (using Microsoft Excel, PowerPoint, and Word), and Internet savvy.
- Should have worked on Support Incidents, tickets.
Skills and Qualifications
- Should be BE/BTech in Computer Science, Information Technology, Electronics & Communication, BSc in Computer Science or Information Technology.
- 0-2 years of experience in related field.
- Ability to independently handle client communication/interaction (over Zoom/Teams calls and emails).
- Ready to work in a rotational 24 x 5 shift schedule across Japan, UK, US shift timings.
- Should take ownership of the assigned work, should be assertive and coordinate well with members within and outside the team.
- Should be reliable, should have attention to detail, and an eye for innovation.
- Ability to multitask and manage multiple deliverables at the same time.
- Ability to work in a team environment, effectively interacting with others.
- Must be result oriented, and demonstrate a can-do attitude – adaptability, flexibility, and resourcefulness.
- Ability to understand business processes from a customer perspective.
Business Skills
- Excellent oral and written communication skills, the ability to communicate with others clearly and concisely.
- Experience with Microsoft Office suite including Word, Excel, PowerPoint.
- Understanding of business processes for focus area or module.
- Ability to do research and perform detailed tasks.
- Strong analytical skills.
Consulting Skills
- Aptitude for working in a team environment; problem-solving skills, creative thinking, communicating clearly and empathetically, strong time management, and ability to collaborate with all levels of staff.
- Ability to explain ideas and concepts to other project team members and to client personnel.
- Has a solid foundation for consulting “soft” skills necessary for client engagements.
General Skills/Tasks
- Assists the project team efforts in developing solutions for client situations
- Assist team effort in developing solutions for projects
- Completes assignments within budget, meets project deadlines, makes and keeps sensible commitments to client and team
- Demonstrates the ability to accomplish project assignments resulting in quality service
Invenio is an equal opportunity employer. We do not discriminate based on race, colour, creed, religion, nationality, ancestry, citizenship status, age, sex or gender (including pregnancy and related conditions), gender identity or expression, sexual orientation, marital status, military service, veteran status, genetic information, or any other characteristic protected by applicable laws. Invenio’s management team is committed to this policy in all areas of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and workplace environment.
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