SAP Order to Cash Operations Lead
4 Months ago • All levels
Software Development & Engineering
Job Description
The SAP Order to Cash Operations Lead will be hands-on in driving operational excellence and delivering top-tier service to business partners. This role involves troubleshooting issues, designing, and configuring the SAP Order to Cash space. Responsibilities include tackling critical production system and business issues, communicating clearly during issue management, providing updates, and driving post-mortems. The Lead will be the main point of contact for business engagement, driving system/process initiatives to improve efficiency and productivity, monitoring and analyzing trends for solutions, tracking key metrics, and participating in system activities like upgrades and disaster recovery drills.
We are looking for a SAP Order to Cash Operations Lead who loves to get hands-on while driving day to day operational excellence and offering the highest service levels to our business partners. As SAP Order to Cash Operations Lead, you will need to have a strong aptitude to tackle business impacting issues in Order to Cash domain. You will need to have experience in troubleshooting issues, design and configuration of the SAP Order to Cash space. RESPONSIBILITIES INCLUDE: Engage & drive critical production system and business issues (including hands-on engagement in troubleshooting and resolving issues, clear communication during issue management, providing management updates and driving post-mortem for issues troubleshooting) Be the point of contact for business engagement Drive system / process initiatives that could improve efficiency / productivity. Monitor and identify trends for issues and implement solutions by performing root cause analysis. Track key metrics and ensure alignment to SLA Participate in various system activities like annual upgrade cut-over, disaster recovery drill etc.
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