Search Consumer Product Support Manager

3 Months ago • 5 Years + • Product Management • $106,000 PA - $156,000 PA

Job Summary

Job Description

As a Search Consumer Product Support Manager at Google, you'll be the voice of the user, advocating for their needs and ensuring a seamless experience across the product ecosystem. You'll work closely with Product Management and Engineering teams, driving impactful change by analyzing user feedback, addressing technical challenges, and providing valuable insights to enhance the user experience. Your role will involve leading strategic programs that integrate across cross-functional teams and inform the product development lifecycle. You'll be a key stakeholder in product launches and escalations, ensuring timely resolution of issues. This role requires strong communication, problem-solving, and project management skills, with the ability to manage multiple, time-sensitive projects and influence stakeholders at all levels.
Must have:
  • Bachelor's degree or equivalent experience
  • 5 years of experience in project management or customer-facing roles
  • Ability to manage multiple projects with competing priorities
  • Strong analytical skills and ability to draw insights from data
  • Excellent communication and people management skills
Good to have:
  • Experience in consumer software or customer support operations
  • Experience in technical details and working with engineering/product teams
  • Ability to influence and communicate with stakeholders at all levels
Perks:
  • Bonus
  • Equity
  • Benefits

Job Details


Minimum qualifications:

  • Bachelor’s degree or equivalent practical experience.
  • 5 years of experience in project management or a customer-facing role.

Preferred qualifications:

  • Experience in consumer software or customer support operations.
  • Ability to manage multiple, time-sensitive projects with competing priorities while working independently to drive projects to completion with little guidance and high attention to detail.
  • Ability to draw insights from data, recommend a path forward, and manage across groups/through recommended actions, with structured and problem solving thinking.
  • Ability to dig into technical details and work with engineering/product teams on related tools and systems implementations and requirements.
  • Ability to effectively influence and communicate with multiple stakeholders at all levels of management.
  • Excellent communication and people management skills.

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our .

The US base salary range for this full-time position is $106,000-$156,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .

Responsibilities

  • Serve as the point of contact and lead for Product Management/Engineering partners on consumer support strategy and issues and represent gUP in cross-functional meetings.
  • Support product launches, escalate product issues, own insights reporting and drive recommendations to drive actionability on addressing user issues.
  • Maintain a pulse on user feedback, provide prompt and proper resolution of technical challenges, and provide meaningful feedback to Product teams to improve the user experience.
  • Manage feedback operations (e.g., issue taxonomy, quality audits, strategy) and feedback launch readiness to enable high quality user insights.
  • Lead strategic programs that integrate across cross-functional teams and inform the product development lifecycle. Partner with key product and cross-functional decision makers Engineering, Product Management, UX, Analytics, Content, Technology, etc.

Similar Jobs

Zones - SMB Marketing Manager

Zones

Carol Stream, Illinois, United States (Hybrid)
3 Months ago
Google - Software Engineer, Google Threat Intelligence

Google

Málaga, Andalusia, Spain (On-Site)
3 Months ago
HP - Renew Solutions Business Strategy Manager

HP

Sant Cugat Del Vallès, Catalonia, Spain (On-Site)
4 Months ago
ByteDance - Senior Corporate Real Estate Strategy Manager

ByteDance

Dubai, Dubai, United Arab Emirates (On-Site)
3 Months ago
SuperPlay - PRODUCT MANAGER

SuperPlay

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
3 Months ago
Extreme Network - Senior Product Manager - One Network (9499)

Extreme Network

United States (Remote)
4 Months ago
Meta - Technical Program Manager, ML

Meta

Bellevue, Washington, United States (On-Site)
3 Months ago
Assystems - Project Engineering Manager – Substation (Head of Electrical Engineering)

Assystems

Gurugram, Haryana, India (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Rockstar Games - Associate Producer, Commerce

Rockstar Games

New York, New York, United States (On-Site)
5 Months ago
Reality Games - Event Manager

Reality Games

Kraków, Lesser Poland Voivodeship, Poland (On-Site)
2 Months ago
ESL FACEIT Group - EFG - Graphic Designer - 2D Designer

ESL FACEIT Group - EFG

Poland (Remote)
3 Months ago
Fairmatic - Insurance Analyst

Fairmatic

United States (Remote)
3 Months ago
Luxoft - Senior Scrum Master

Luxoft

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Magic Leap - Sr Mechanical Engineer

Magic Leap

Plantation, Florida, United States (On-Site)
5 Months ago
Aristocrat Gaming - Chief Software Architect

Aristocrat Gaming

Noida, Uttar Pradesh, India (Hybrid)
3 Months ago
Google - Cross Unit Solutions Consultant III, gTech

Google

(On-Site)
2 Months ago
PwC - Manager / Senior Manager Internal Audit within the Financial Services Industry

PwC

Zürich, Zurich, Switzerland (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Boulder, Colorado, United States

Nisum - Partnership Marketing Manager NM6627

Nisum

San Francisco, California, United States (Hybrid)
4 Months ago
Google - Research Scientist, Google Cloud AI

Google

Kirkland, Washington, United States (On-Site)
3 Months ago
Zones - Partner Marketing Manager

Zones

United States (Remote)
3 Months ago
Hasbro - Principal Product Manager - D&D Beyond

Hasbro

Renton, Washington, United States (On-Site)
3 Months ago
ByteDance - Training and Mechanism Partner - Global Organizational Culture - AMS

ByteDance

New York, New York, United States (Hybrid)
2 Months ago
Meta - Quality Data Analyst

Meta

Sunnyvale, California, United States (On-Site)
3 Months ago
Zoox - Manager, Core Firmware Validation

Zoox

Foster City, California, United States (Hybrid)
3 Months ago
Google - Software Engineer III, Machine Learning, Google Ads

Google

Los Angeles, California, United States (On-Site)
3 Months ago
Netflix - Counsel, Products & Technologies (Creative/Studio)

Netflix

Los Angeles, California, United States (On-Site)
3 Months ago
Warner Bros Discovery - Senior Software Developer

Warner Bros Discovery

Atlanta, Georgia, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Product Management Jobs

DraftKings - Manager, Delivery Management

DraftKings

United States (Remote)
4 Months ago
Google - Technical Program Manager, Silicon Development

Google

(On-Site)
2 Months ago
Evolution - Commercial Strategy Manager

Evolution

St. Julian's, Malta (On-Site)
5 Months ago
Assystems - Schedule Manager

Assystems

Riyadh, Riyadh Province, Saudi Arabia (On-Site)
3 Months ago
Google - Technical Program Manager, ASCII

Google

(On-Site)
2 Months ago
HP - Project Manager

HP

Sant Cugat Del Vallès, Catalonia, Spain (On-Site)
4 Months ago
Scopely - Head of Publisher Operations, External Development

Scopely

Culver City, California, United States (Hybrid)
3 Months ago
Overdare - [OVERDARE] Sandbox Tool PO

Overdare

Seoul, South Korea (On-Site)
3 Months ago
Google - Technical Program Manager, HR Engineering, Core Project Management Organization

Google

Hyderabad, Telangana, India (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

View All Jobs

Get notified when new jobs are added by Google

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug