Search Operations Team Lead - Trust and Safety - Japan

5 Months ago • 3-5 Years • Monetization

Job Summary

Job Description

ByteDance is seeking a Search Operations Team Lead - Trust and Safety for their Japan office. This role involves leading and developing a team responsible for managing the company's search operations, ensuring compliance with policies and procedures, localizing strategies, performing quality assurance, and collaborating with cross-functional teams to optimize search strategies and user experience. The ideal candidate will have extensive experience in quality management, search operations, and team leadership, with strong communication skills in both English and Japanese. This role may involve working with sensitive content related to child exploitation, religious and political views, violence, and adult content. The company is committed to employee well-being and provides comprehensive programs to support mental and physical health.
Must have:
  • Bachelor's Degree or equivalent experience
  • 3+ years’ experience working on quality management
  • 2 years experience as Team Lead
  • Excellent English & Japanese communication skills
Good to have:
  • General knowledge about Search Engineering
  • Deep understanding of online safety, privacy, and expression issues
  • Proven track record of working with cross-functional partners
  • Experience with different markets/region

Job Details

Responsibilities
About ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok and Helo as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. --- Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us. --- About Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV. It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. --- Responsibilities - Leading, managing, recruiting & developing the based country's search operation team, helping them to achieve their full potential and maintain high standards & quality of work - Being responsible for ensuring that all services are delivered within the framework of company's core values and in line with existing policies & procedures - Being responsible for leading the team to perform policy, process & strategies localization, BPO quality management, Quality assurance, RCA, data analysis & deep dives, making reports & policy recommendations and strengthening the team's understanding of Search Ops policies. - Being responsible for cooperating with cross-functional teams such as product, research & development teams to optimize search strategies and improve users' search experience. - Being responsible for landing new projects and providing high-quality training to BPO site - Continuously evaluate outcomes, manage performance, establish and optimize the workflow and SOPs, report, analyse, and optimize quality process to ensure productivity, quality, effect and efficiency goals can be met. - Someone who is OK and understands the possibility of working with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content
Qualifications
Minimum Qualifications: - Bachelor's Degree or equivalent education/experience - 3+ years’ experience working on quality management in a major tech or media company, experience in Search operation is a plus - Recent and minimum 2 years experience as Team Lead/Content Manager/ Technical Lead [Strong people management skills and currently managing large multicultural teams with diverse skills.] - Outstanding natural communicator (verbal/written) with excellent language and communication skills at full proficiency level in English and Japanese) - Strong attention to details and ability to work independently Preferred Qualifications: - General knowledge about Search Engineering/Search engines and Search related strategies. - Deep understanding of online safety, privacy, and expression issues - Possesses good interpersonal skills, demonstrate good judgment, training and coaching skills - Proven track record of working with cross-functional partners, across different countries, ideally have experience with different markets/region Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. --- ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Similar Jobs

Quizizz - Customer Success Intern

Quizizz

Bengaluru, Karnataka, India (Hybrid)
2 Weeks ago
Social Discovery Group - Senior UX/UI Designer

Social Discovery Group

Warsaw, Masovian Voivodeship, Poland (Remote)
2 Months ago
Amanotes - Senior Game Designer (Contractor)

Amanotes

Ho Chi Minh City, Ho Chi Minh City, Vietnam (Remote)
3 Months ago
Tencent - Technical Lead, Game Marketing Technology - SaaS Platform

Tencent

Los Angeles, California, United States (On-Site)
1 Month ago
Microsoft - Principal Product Manager - Copilot Mobile

Microsoft

Mountain View, California, United States (Hybrid)
3 Days ago
ByteDance - Software Engineer, Model Inference

ByteDance

Seattle, Washington, United States (On-Site)
4 Weeks ago
ByteDance - Senior Software Engineer, Global Payment Risk & Compliance

ByteDance

San Jose, California, United States (On-Site)
5 Months ago
ByteDance - Transfer Pricing Manager - US

ByteDance

San Jose, California, United States (On-Site)
1 Month ago
ByteDance - Senior Backend Software Engineer - Customer Service Platform

ByteDance

Seattle, Washington, United States (On-Site)
4 Weeks ago
Epic Games - Senior Designer

Epic Games

Montreal, Quebec, Canada (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

ByteDance - Product Manager - Edge Computing Platform

ByteDance

Singapore (On-Site)
5 Months ago
STAGE - Analytics Engineer

STAGE

Noida, Uttar Pradesh, India (On-Site)
8 Months ago
Salesforce - Distributed Systems Software Engineer - Public Cloud (Senior/Lead/Principal)

Salesforce

San Francisco, California, United States (On-Site)
7 Months ago
PwC - IN-Manager_SAP MDG_SAP_Advisory_ Bangalore

PwC

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Evolution - Senior Business Control Manager

Evolution

St. Julian's, Malta (On-Site)
5 Days ago
Google - Software Engineer, Sensor Embedded, Pixel Biometric Authentication

Google

New Taipei, New Taipei City, Taiwan (On-Site)
1 Week ago
Riot Games - Senior User Researcher

Riot Games

Shanghai, Shanghai, China (On-Site)
9 Months ago
AVER LLC - Ten- Print Examiner- Internship

AVER LLC

United States (On-Site)
6 Months ago
Imagineio - Senior IT Specialist

Imagineio

New Delhi, Delhi, India (On-Site)
1 Month ago
AppLovin - Sr. Analyst, Business Development

AppLovin

Beijing, Beijing, China (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Tokyo, Japan

Google - Senior Advertising Solutions Architect

Google

Tokyo, Japan (On-Site)
1 Week ago
ByteDance - Search & Account Safety Operations - QT, Japanese Speaker

ByteDance

Tokyo, Japan (On-Site)
1 Month ago
Google - Software Engineering Intern, 2025

Google

Tokyo, Japan (On-Site)
1 Week ago
Limit Break - Senior Human Resources Generalist (Japan)

Limit Break

Tokyo, Japan (On-Site)
3 Months ago
NVIDIA - Senior Business Development Manager - Robotics

NVIDIA

Tokyo, Japan (On-Site)
3 Months ago
Netflix - Manager, Marketing Studio Relations - APAC

Netflix

Tokyo, Japan (On-Site)
3 Months ago
Kojima Productions - Facial Animator

Kojima Productions

Tokyo, Japan (On-Site)
4 Months ago
Light Speed Studios - 3D Artist

Light Speed Studios

Osaka, Osaka, Japan (On-Site)
3 Months ago
The Walt Disney Company - Producer - WDIJ

The Walt Disney Company

Chiba, Chiba, Japan (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Monetization Jobs

ByteDance - Android Software Engineer (Web and Client) Intern

ByteDance

Singapore (On-Site)
1 Month ago
ByteDance - Shipping Insurance Business Solution and Operations - Global Payment

ByteDance

San Jose, California, United States (On-Site)
5 Months ago
Sunday - Growth Manager

Sunday

Hamburg, Hamburg, Germany (Hybrid)
4 Weeks ago
ByteDance - Payment Product Management Intern - Global Payment

ByteDance

Singapore (On-Site)
1 Month ago
ByteDance - Compliance Officer, Malaysia - Global Payment

ByteDance

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
4 Months ago
ByteDance - Architect - AML Engine

ByteDance

San Jose, California, United States (On-Site)
6 Months ago
ByteDance - Senior Technical Lead - Edge Cloud Infrastructure - San Jose / Seattle / Boston

ByteDance

San Jose, California, United States (On-Site)
5 Months ago
ByteDance - Growth Strategy Product Manager - Global Payment

ByteDance

Singapore (On-Site)
3 Months ago
Netflix - Product Manager, Modeling & Optimization (Ads)

Netflix

Seattle, Washington, United States (On-Site)
1 Week ago
ByteDance - Tech Lead - IaaS AI Infra- Seattle

ByteDance

Seattle, Washington, United States (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Where imagination meets innovation, delivering limitless gaming experiences.

Dublin, County Dublin, Ireland (On-Site)

London, England, United Kingdom (On-Site)

Bangkok, Bangkok, Thailand (On-Site)

San Jose, California, United States (On-Site)

State Of São Paulo, Brazil (On-Site)

San Jose, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by ByteDance

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug