Search Recommendation & Traffic Quality Assurance Analyst

3 Months ago • 1-2 Years • Quality Assurance

Job Summary

Job Description

The Search Recommendation & Traffic Quality Assurance Analyst is responsible for localizing and implementing search recommendation policies, ensuring moderation teams understand guidelines. This role involves daily quality inspection of search queries, analyzing data, and creating action plans to improve moderation quality and performance. The analyst will manage communications with internal and external stakeholders, support moderation team training, generate performance reports, and collaborate with cross-functional teams to provide feedback on data quality, SOPs, policies, and guidelines. The position requires fluency in Japanese and English, excellent communication and data analysis skills, and the ability to work with sensitive content. The role is based in Tokyo and may involve shift work, including weekends.
Must have:
  • Japanese & English fluency
  • Data analysis & communication skills
  • Understanding of local culture & internet habits
  • Policy implementation & guideline localization
  • Quality inspection & performance reporting
  • Cross-team collaboration
  • Comfortable with sensitive content
Good to have:
  • RCA methodology experience
  • TikTok & search engine knowledge
  • Social media platform familiarity
  • Proficiency with office software

Job Details

Responsibilities
About ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. 2012年に設立されたByteDanceは「inspire creativity and enrich life」をミッションに掲げています。ByteDanceはTikTok などの多くの製品に加え、Toutiao、Douyin、Xiguaなど中国市場のみで使用できるプラットフォームを所有しています。ByteDanceはこれらのプロダクトを通じて、人々がコンテンツとつながり、コンテンツを消費し、コンテンツを創造することをより簡単で楽しいものにしました。 Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us. 「創造」はByteDanceの中心となる価値観です。私たちのプロダクトは想像力を広げるためのもので、これはイノベーションを可能にするチームにも共通することです。私たちは「Inspire Creativity and Enrich Life」をミッションとし、日々その達成を目指しています。先の見えない挑戦でも、私たちにとっては、学び、イノベーションを起こし、チーム一丸となって成長するチャンスです。ByteDanceでは、共に創造し、成長します。それが私たち自身、会社、そしてユーザーの皆さんにとって、インパクトをもたらす方法だからです。私たちと一緒に働きませんか。 About the Team / チームについて Our Trust & Safety team's commitment is to keep our online community safe. We work hard to make sure the platform is protected and able to provide the best experience for all of our users. Trust and Safety チームは、プラットフォームに安心・安全をもたらすために設立されました。私たちは、プラットフォームが保護され、すべてのユーザーに最高の体験を提供できるように努めています。 Our Search Operations team supports our efforts to address objectionable or disturbing content, which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in analyzing user searches and search strategy optimization to ensure a positive and safe user experience for our community. 当社のSearch Operationsチームは、暴力、動物虐待、ヘイトスピーチ、暴力的な過激主義、子供を搾取または危険にさらすコンテンツなどの、不快または不快なコンテンツに対処する取り組みを支援しています。このチームは、ユーザー検索の分析と検索戦略の最適化において重要な役割を果たしており、コミュニティにとってポジティブで安全なユーザーエクスペリエンスを確保しています。 Responsibilities / 業務内容 - Be responsible for search recommendation policy and guideline localization, implementation, and clarification for moderation teams to ensure accurate understanding of the policies and guidelines - Ensure key data delivery targets (e.g. productivity; quality; latency) are achieved for search recommendation projects, via daily quality inspection of created queries, conducting analyses, and formulating action plans to improve quality and performance of daily moderation - Manage communications to ensure alignment, which includes, but is not limited to, both internal and external recurring project syncs and calibration meetings with the moderation team to support the appeal process (e.g. analyze diff cases, offer solutions and suggestions to resolve misalignments to improve accuracy) - Support the training and go-live process with the moderation team, including holding follow-up explanation sessions as needed, correcting test results, and handling Q&A - Generate performance reports via analyzing, reviewing, and assembling project metrics / data - Work closely with cross-functional stakeholders in order to provide feedback including on data quality / SOPs / policies / and guidelines to ensure overall success of projects - Additional compatible and related responsibilities which are not necessarily listed above - Based on business requirements, you may be moved between projects - 検索推薦ポリシーおよびガイドラインのローカライズと導入、さらにモデレーションチームへ内容の明確化を図り、ポリシーおよびガイドラインの正確な理解を確保する - 審査されたデータの日常的な確認、原因分析や品質向上のための提案を行い、プロジェクトの目標達成(例:生産性、品質、遅延など)に取り組む - 内部及び外部プロジェクトメンバーとの認識の相違のないよう定期的なプロジェクトミーティングの実施(例:ケースの相違分析、プロジェクト精度向上のための提案など) - トレーニング及びゴーライブのプロセスをサポート(例:説明会の実施、テスト結果の確認、Q&Aの対応など) - プロジェクトのメトリクスやデータを分析・レビューし、パフォーマンスレポートを作成する - データ品質/SOP/ポリシー/ガイドラインへのフィードバックを提供するために、関係部門のステークホルダーと連携をとる - 上記に明記されていない業務を対応する場合もあり - ビジネスニーズに伴い、プロジェクト間で異動する可能性あり
Qualifications
Minimum Qualifications / 応募条件 - Bachelor's degree or above - Japanese fluency and English proficiency as content dealt will be both domestic and global - Excellent communication and data analysis skills, experience in cross-team collaboration, eager to learn - An in-depth understanding of local culture and familiarity with the Internet usage habits of local users - Willing to work with sensitive issues, including but not limited to violence or sexual content - Willing to work shifts including weekends and working hours of 13:00-22:00 Preferred Qualifications/歓迎要件 - Familiarity with RCA methodology or moderation experience is a plus - Knowledge about TikTok and search engines, familiar with social media platforms - Proficiency with common office software, able to manipulate spreadsheets - Minimum 1-2 years of work experience 東京オフィスでの勤務を想定しています。 - 日本語流暢レベル・英語ビジネスレベル - 4年制大学卒業、またはそれ以上 - 優れたコミュニケーション能力とデータ分析能力、部門横断的なコラボレーションの経験、学習意欲をお持ちの方 - 日本文化を深く理解し、日本のユーザーのインターネット利用習慣(特にSNS利用)に精通している方 - 暴力的・性的コンテンツなどを含むセンシティブなコンテンツの視聴に抵抗のない方 - 週末を含むシフト勤務及び13:00-22:00などの遅い時間帯の勤務が可能な方 - モデレーションプロジェクトの経験、根本原因分析 (RCA) のプロセスに精通していると尚良し - TikTokやソーシャルメディアプラットフォーム、検索エンジンに精通している方 - 一般的なオフィスソフト及びスプレッドシートに精通している方 - 最低1-2年の実務経験、または同等の知識を有する方 D&I ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. ByteDanceは、従業員がそれぞれのスキル、経験、独自の考え方に基づき評価されるインクルーシブな環境作りを推進しています。私たちのプラットフォームは世界中の人々を繋げる特徴があり、それは私たちの職場環境においても同様です。ByteDanceのミッションは創造性を刺激し、喜びをもたらすことです。その実現のために、組織内の多様な意見を敬意をもって受け入れ、また、私たちに関係する様々なコミュニティーを反映した職場作りに取り組んでいます。私たちはこの考え方を最も大切にしており、応募される方も同様であると信じています。また、ByteDanceは、採用プロセスの間、応募される方に適切なサポートを提供することにも取り組んでいます。

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